Note: The job is a remote job and is open to candidates in USA. Second Nature is a company focused on transforming the rental experience through their Resident Experience Platform. They are seeking a Senior Product Manager to own core workflows related to customer onboarding, activation, and enrollment management while driving digital transformation within the organization.
Responsibilities
- Define and maintain the product vision, strategy, and roadmap for Command Center, anchored to reducing operational cost and complexity
- Prioritize platform investments by balancing business impact, team enablement, and speed of delivery for other domains building on the platform
- Use data (usage patterns, error/exception rates, cycle times, adoption curves) as a first-class input to roadmap decisions, not just qualitative stakeholder input
- Own the core customer onboarding, activation, and enrollment management workflows end to end
- Set the platform, UX, and architectural standards that let other domain teams (RO, GRI, PAS, and others) build and ship their own workflow tools on Command Center rapidly and consistently
- Work closely with Sales/RevOps, CSM, Onboarding & Implementation, CX (Support), and Data/Enrollment Management teams to understand their day-to-day workflow needs and pain points, and translate them into product requirements
- Partner broadly across the Product & Technology org to keep Command Center coordinated with, rather than duplicative of, other teams' workflow efforts
- Lead the end-to-end lifecycle of Command Center initiatives, from discovery through rollout and iteration
- Track and report on adoption, efficiency, and OpEx/NR impact of workflow improvements, grounded in real data rather than anecdote
- Champion practical use of AI tooling across the product development lifecycle - from discovery and spec-writing to prototyping and QA - to help the team move faster without sacrificing rigor
Skills
- 6–8+ years of product management experience, preferably in SaaS, PropTech, or internal platform/tools roles
- Experience building or owning internal workflow, onboarding, or operations platforms used by multiple internal teams
- You measure yourself by value delivered, not features shipped. You can translate operational work into business terms (OpEx, NR, cycle time) and make invisible work visible to the business
- Genuine enthusiasm for how AI is reshaping the product development lifecycle, with real experience or point of view on applying it to ship faster and better
- Comfortable and energized working with data-rich problems - comfortable pulling apart usage and operational data yourself, not just consuming a dashboard someone else built
- Strong track record partnering with go-to-market and operations functions (Sales, RevOps, CSM, Support) rather than only engineering
- Comfortable acting as a platform steward - enabling other teams to build well, not just building everything yourself
- Decisive, 'First Principles' thinker who can convert ambiguity into a clear roadmap and unblock teams proactively
- Excellent cross-functional communicator, able to align stakeholders across product, engineering, and business teams quickly
Benefits
- Medical, Dental, Vision, & Life Insurance
- 401K Plan
- Work Remotely from anywhere in the US
- Open PTO and sick days
- Diverse, inclusive, supportive, and growth-focused culture
- Business travel covered by Second Nature for bi-annual in-person company meetings
Company Overview