Note: The job is a remote job and is open to candidates in USA. Workday is a leading AI platform for managing people, money, and agents. The Senior Principal Extend Services Consultant designs, develops, and deploys custom AI agents and Workday Extend applications for customers, while leading discovery, defining requirements and guardrails, and creating technical designs. The role also involves building extensions with Workday Developer Agent and MCP-compatible tools and explaining complex technical concepts to customers.
Responsibilities
- Designs, develops, and deploys custom AI agents and Workday Extend applications for customers
- You will work directly with our customers to craft innovative agentic workflows and business solutions
- You will lead discovery sessions to assemble requirements, define clear agent objectives, and establish necessary guardrails and escalation paths for AI actions
- You will leverage Workday Developer Agent and MCP-compatible tools to select capabilities, find resources, and build extensions using natural language and code
- You will build and review technical designs that are consistent, maintainable, flexible and efficient
- You should excel at explaining complex concepts in simple terms and understanding customer procedures
Skills
- 7+ years of experience with Workday HCM, Financials or Student domain experience is a MUST
- 7+ years of experience with data migration, integration development, report building, or software development
- 7+ years of experience with technical consulting, requirements gathering, or solution design
- 3+ years of experience with Software Architecture & Design
- Working knowledge of building custom AI agents and agentic apps directly on core systems
- Architectural understanding of defining decision scopes, prompt engineering, and orchestrating agents across multiple systems
- Demonstrated experience defining agent capabilities and integrating them over Model Context Protocol (MCP) or using Agent-Ready Tools
- Extensive knowledge of web service technologies (REST, SOAP, JSON, XML) and authentication and authorization methods (OAuth, JWT, WS-Security, SAML, X.509, etc.)
- Excellent Presentation Skills and superb communication capability
- Ability to explain technical concepts to non-technical teams
- Strong understanding of AI agent governance, auditability, and monitoring outcomes
- A problem solver, with a passion for delivering outstanding levels of customer service
- Ability to balance multiple projects with customer commitments simultaneously
- Experience implementing Platform-as-a-Service and/or custom web applications, including (ideally) implementing Workday solutions using Human Capital Management, Financial Management or Student Information Systems
- Experience taking a leadership role within a software, system, or application implementation
- Advanced understanding of the complete software implementation lifecycle - including collecting requirements, design, development, testing, and move to production
Benefits
- This role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus.
- Annual refresh stock grants.
- With Flex Work, we're combining the best of both worlds: in-person time and remote.
- Flexible schedule that caters to your business, team, and personal needs.
Company Overview
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