Note: The job is a remote job and is open to candidates in USA. Genesys is a company that empowers organizations worldwide to create the best customer and employee experiences through AI-powered technology. They are seeking a Senior Principal, AI Software Engineer to drive the design and delivery of next-generation AI-powered customer and employee experiences, focusing on enterprise-scale solutions and innovation.
Responsibilities
- Design and deliver scalable agentic AI solutions that improve customer experience, reduce operational friction, and increase automation efficiency across enterprise environments
- Build and operationalize reusable AI agents, copilots, and workflow components that accelerate deployment and time to value across multiple industries
- Architect multi-agent systems that coordinate AI services, enterprise applications, knowledge systems, and human interactions to drive measurable business outcomes
- Develop production-grade AI applications using modern frameworks, cloud-native architectures, and orchestration platforms to support high availability and performance
- Create industry-specific solution accelerators that address complex challenges in sectors such as financial services, healthcare, retail, and public sector
- Lead the design of RAG-based knowledge systems and enterprise AI integrations that improve accuracy, decision support, and user experience
- Drive API-first and event-driven architectures that integrate Genesys Cloud with CRM, ERP, and enterprise workflow platforms
- Partner with product, engineering, and customer stakeholders to translate emerging AI capabilities into scalable, market-ready solutions
- Build prototypes and MVPs that validate innovation opportunities and influence long-term product and platform strategy
- Establish best practices for AI architecture, observability, security, and governance to support enterprise adoption
Skills
- Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or a related field
- 10+ years of experience in software engineering, solution architecture, or cloud-native application development
- 5+ years of experience designing and implementing AI, conversational AI, or intelligent automation solutions
- Strong hands-on experience building scalable enterprise applications using modern programming languages such as Python or JavaScript
- Proven experience delivering solutions from concept through production deployment in enterprise environments
- Deep understanding of AI architectures including multi-agent systems, LLM integration, and RAG frameworks
- Experience designing integrations across enterprise platforms such as CRM, ERP, and workflow systems
- Demonstrated ability to influence technical direction and mentor engineers and architects
- Strong communication skills with experience engaging cross-functional and executive stakeholders
- Master's degree in a relevant technical discipline
- Experience with Genesys Cloud, including AI Studio, Copilot, Architect, and Experience Orchestration
- Familiarity with AI frameworks such as LangChain, Semantic Kernel, AutoGen, CrewAI, or similar technologies
- Experience working with cloud platforms such as AWS, Azure, or Google Cloud, including services like Bedrock
- Background in building industry-specific solution accelerators or reusable enterprise frameworks
- Understanding of business processes across industries such as financial services, healthcare, insurance, or telecommunications
- Contributions to open source projects, patents, or innovation initiatives
- Experience working in innovation labs, rapid prototyping environments, or customer co-creation programs
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
Company Overview
Company H1B Sponsorship