Note: The job is a remote job and is open to candidates in USA. Thumbtack helps millions of people confidently care for their homes. They are seeking a Lead Operations Program Manager, Product to partner closely with product leadership and transform how the Product organization plans, builds, and operates with AI at the center. This role will involve designing operating processes, leading strategic initiatives, and enhancing collaboration across product development functions.
Responsibilities
- Lead annual and ongoing continuous planning for the Product organization, using deep knowledge of company operations and business performance to influence operating rhythms for strategic alignment
- Design how the Product org operates — leadership forums, decision-making processes, and cross-functional operating rhythms — in ways that scale across teams and shape the function's direction
- Lead large, strategic programs spanning Product, Engineering, Design, and Analytics, driving alignment across teams and resolving high-level issues with minimal guidance
- Set the strategy and processes behind key Product operations programs (e.g., onboarding, communications, team rituals), ensuring they scale with the org and reflect how Product wants to operate
- Lead large-scale change management programs, influencing cross-functional teams to adopt new planning strategies, systems, or processes
- Drive strategic discussions with senior leaders, proactively navigating stakeholder dynamics and aligning diverse perspectives to ensure buy-in
- Take ownership of ambiguous, cross-functional problems, using structured problem-solving and systems thinking to develop comprehensive, long-term solutions
Skills
- 10+ years of experience in strategy, operations, or program management within high-growth technology companies or similarly fast-paced environments
- Deep experience partnering with Product and/or Design organizations, with expert-level fluency in how modern product teams plan, prioritize, and deliver work
- A track record of leading large, strategic programs and cross-functional initiatives — influencing senior leaders and aligning teams around shared goals without formal authority
- Experience building scalable processes and planning systems that improve organizational decision-making and execution
- Proven ability to create structure and clarity out of ambiguity — using structured problem-solving and systems thinking to design comprehensive, long-term solutions and help organizations navigate change
- Experience with modern planning approaches and tools (e.g., Continuous Planning, Linear, or similar platforms) that support how product organizations plan and operate
- Experience in consumer marketplaces, SMB platforms, or technology-enabled services
Company Overview
Company H1B Sponsorship