Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a highly experienced Senior Site Reliability Engineer – Compute Platforms to design, implement, and support Kubernetes on baremetal and hypervisor platforms in a private cloud environment.
Responsibilities
- Lead the architecture and design of enterprise compute and hypervisor platform solutions across hardware, OS, virtualization, cloud orchestration, and container orchestration layers
- Define standards and automation frameworks for bare metal provisioning and lifecycle management
- Design and implement Bare Metal as a Service (BMaaS) capabilities for scalable infrastructure consumption
- Architect and design Kubernetes platforms on bare metal with QoS and Affinity (ArgoCD)
- Architect and validate automated deployments of operating systems and hypervisors including Ubuntu and Harvester
- Design and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
- Develop Infrastructure-as-Code using Ansible, Terraform, Helm and Git, with Python/Bash automation
- Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback
- Design automated workflows for server build, firmware lifecycle management, patching, and hardware validation
- Evaluate and standardize enterprise hardware platforms to meet performance, scalability, and reliability requirements
- Produce detailed high-level and low-level design documentation, build guides, and operational handoff materials
- Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems
- Partner with operations, network, storage, and platform teams to ensure designs are supportable and production-ready
- Participate in on-call escalation support for complex platform-related issues
- Collaborate globally on change management, documentation, and operational best practices
Skills
- 6+ years of experience in infrastructure engineering, platform engineering, or DevOps with a strong focus on Compute system design
- Proven experience designing and automating bare metal compute environments at scale
- Strong hands-on experience with PXE boot, network-based OS provisioning, and automated server imaging
- Experience implementing or supporting Bare Metal as a Service (BMaaS) platforms
- Practical experience using Redfish APIs for hardware provisioning, power management, and remote lifecycle operations
- Deep expertise with Ubuntu Linux in enterprise environments
- Strong Hands-on experience with KVM hypervisors (Suse Harvester, OpenStack)
- Experience designing and deploying production-grade Kubernetes clusters
- Strong background with enterprise compute hardware platforms, including Cisco UCS, Dell PowerEdge, Supermicro systems & HPE
- Proficiency with Infrastructure as Code tools (e.g., Terraform, Ansible, or similar)
- Experience building or supporting CI/CD pipelines for infrastructure and platform automation
- Strong scripting skills in Python, Bash, or similar languages
- Demonstrated ability to produce clear, structured technical design documentation
- Excellent written and verbal communication skills
- Bachelor's degree in computer science or equivalent professional experience
- OpenStack, Ubuntu KVM administration
- BareMetal as a Service (PXE, Redfish)
- Kubernetes on BareMetal
- CIS/NIST security and infrastructure lifecycle management
- ITIL Foundation/advanced certifications in support of ITSM standard methodology
- Background in telco, edge cloud, or large enterprise environments
- Ubuntu Certifications, CNCF Certified Kubernetes Administrator (CKA), Certified Kubernetes Security Specialist (CKS)
- Master's degree in computer science, IT, Engineering, or a related field preferred; equivalent experience and relevant industry certifications will also be considered
Benefits
- Annual performance bonus
- Stock
- Other applicable incentive compensation plans
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
Company Overview
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