Note: The job is a remote job and is open to candidates in USA. TISTA is seeking a Senior PMO Analyst to support the Enterprise Information Systems Office (EISO). The role analyzes Microsoft licensing, entitlement management, and product usage; identifies optimization opportunities; and presents actionable recommendations to leadership.
Responsibilities
- Administer and monitor the Microsoft Admin Center and Entra ID environment in support of enterprise agreement governance
- Track identity, licensing, and entitlement status across the enterprise Microsoft tenant
- Conduct utilization and trend analysis of Microsoft licensing and product usage
- Analyze licensing data to identify usage patterns, discrepancies, and potential optimization opportunities
- Research entitlement management options and evaluate underused or unused features for potential cost-recovery opportunities
- Research new Microsoft product offerings and viable alternatives and assess alignment with VA functional requirements
- Validate and maintain product and license reference tables, including additions, updates, and corrections
- Prepare and deliver technical presentations that translate licensing, utilization, and product data into actionable findings for EISO leadership
- Recommend potential adjustments to the software licensing mix based on utilization findings, with final optimization decisions made by program leadership
- Maintain SLA tracking and security/compliance posture reporting related to the Microsoft enterprise agreement
- Develop clear documentation and reporting to support program-level decision-making
- Collaborate with technical, program, and business stakeholders to communicate findings and support enterprise licensing initiatives
Skills
- Working knowledge of Microsoft Admin Center and Entra ID administration
- Experience conducting license utilization and trend analysis within an enterprise Microsoft 365 environment
- Experience working with software licensing, entitlement management, or product usage data
- Familiarity with Microsoft entitlement and feature research processes
- Strong analytical skills with the ability to identify trends, discrepancies, and opportunities within complex datasets
- Ability to research technical products and capabilities and translate findings into business-relevant recommendations
- Ability to prepare and present technical and analytical findings to both technical and executive audiences
- Strong written and verbal communication skills
- Strong attention to detail and ability to maintain accurate licensing, entitlement, and reporting data
- Bachelor's degree in business, information systems or related discipline
- Must meet eligibility for a position designated with Tier 1 / Low Risk sensitivity
- Experience supporting Microsoft enterprise licensing or enterprise agreement activities
- Experience with Microsoft licensing optimization, cost analysis, or utilization management
- Experience evaluating Microsoft products, features, licensing options, or alternative solutions
- Experience with SLA tracking and security/compliance reporting
- Experience supporting large enterprise or federal environments
- Microsoft 365 | Microsoft Admin Center | Entra ID | Licensing & Entitlement Management | License Utilization Analysis | Trend Analysis | Product Research | Cost Optimization | Data Analysis | Enterprise Agreement Support | SLA Tracking | Security & Compliance Reporting | Executive Presentations
Benefits
- Above-industry healthcare benefits
- Remote working options
- Paid time off
- Training/certification opportunities
- Healthcare Savings Account and Flexible Savings Account
- Paid life insurance
- Short-term and long-term disability
- 401(k) match
- Professional development reimbursement
- Employee Assistance Program
- Paid holidays
- Military leave
- Certain positions are eligible for additional forms of compensation, such as bonuses.
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