Note: The job is a remote job and is open to candidates in USA. OneDigital is a people-first financial services company focused on helping people do their best work and live their best lives. The Senior Retirement Plan Administrator manages a caseload of retirement plan clients, overseeing plan administration, compliance testing, regulatory filings, participant transactions, data management, audits, and client relationships.
Responsibilities
- Serve as primary relationship manager for assigned client caseload
- Maintain high retention through proactive communication and service delivery
- Serve as escalation resource for complex or high-risk client issues
- Prepare, amend, and maintain plan documents
- Ensure documents are updated with regulatory and plan changes
- Perform nondiscrimination testing (ADP/ACP, top-heavy, cross-tested)
- Monitor participant eligibility, contributions, and vesting schedules
- Ensure compliance with ERISA, IRS, and DOL requirements
- Process distributions, hardship withdrawals, loans, RMDs, and QDROs
- Provide guidance and support to participants and plan sponsors
- Maintain accurate participant census and payroll data
- Reconcile contributions, employer match, and forfeitures
- Ensure timely deposits of participant contributions
- Prepare government filings (Form 5500 and related forms)
- Provide required participant notices (Safe Harbor, fee disclosures, etc.)
- Support internal and external audit processes
- Coordinate corrections for errors or non-compliance
- Collaborate with recordkeepers, custodians, payroll providers, and advisors
- Escalate and resolve complex client issues as needed
Skills
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- · Experience with 401(k) and 403(b) plans
- · Depth of knowledge in ERISA, DFVCP, VCP filings
- · Proficient in Non-Discrimination testing (Section 401(a)(4), 401(a)(26))
- · Microsoft Office (Excel, Word, PowerPoint), Adobe, Docusign
- · Excellent customer service and communication skills
- · Strong organizational, problem-solving, teamwork, collaboration skills
- · Strong work ethic, productivity, professionalism
- · ASPPA and/or CEBS designation required
- · 10+ years of experience in all aspects of retirement plan administration
- · Experience with any/all of the following: 401(k) plans, 403(b) plans, defined benefit plans, DB/DC combo plans, MEPs/PEPs, FTWilliam systems
Benefits
- Variable compensation, commission, and/or annual bonus based on individual performance and/or the company’s performance for eligible roles
- Eligible employees receive health, wellbeing, retirement, and other financial benefits
- Paid time off
- Overtime pay for non-exempt employees
- Robust learning and development programs
- Reimbursement of job-related expenses according to company policy
- Employee perks and discounts
Company Overview