Note: The job is a remote job and is open to candidates in USA. Cotiviti is hiring a Senior Operations Engineer to provide technical and operational support for enterprise clients using hybrid legacy and Kubernetes environments. The role focuses on troubleshooting and resolving complex defects, managing CI/CD and AWS EKS infrastructure, maintaining legacy systems, and collaborating with product teams on releases and customer issues.
Responsibilities
- Provide senior technical and operational support to enterprise clients for product-related issues across hybrid environments spanning legacy Windows, Linux, and Kubernetes-based infrastructure, including deep-dive root-cause analysis on complex, multi-tier system defects
- Respond to customer inquiries via email and phone promptly and professionally
- Host online troubleshooting and investigation sessions on customer production environments running on legacy Windows and Linux servers as well as Kubernetes-orchestrated infrastructure
- Collect and document all necessary problem details, logs, and diagnostic data pulled from legacy Windows/Linux hosts and Kubernetes cluster telemetry alike to drive effective, evidence-based resolution
- Successfully reproduce customer-reported issues in controlled test environments spanning legacy Windows/Linux systems and containerized Kubernetes platforms for root-cause analysis
- Develop custom utilities, workarounds, and new solutions to resolve critical issues and improve product functionality across both legacy on-premises infrastructure and modern containerized platforms
- Implement fixes for defects identified during troubleshooting or reported by customers and validate fixes through automated test suites prior to release
- Design, build, and maintain CI/CD pipelines (e.g., Jenkins, GitLab CI, or Azure DevOps) to automate build, test, and deployment of application code, hotfixes, and service packs across legacy Windows/Linux servers and Kubernetes environments
- Deploy, configure, and manage containerized workloads on AWS Elastic Kubernetes Service (EKS), including Helm chart management, namespace configuration, pod autoscaling, and zero-downtime rolling deployments
- Administer and maintain legacy Windows Server and Linux infrastructure supporting existing production workloads, including patching, hardening, and performance tuning, while supporting migration of applicable workloads to Kubernetes
- Monitor production system health, performance, and capacity across legacy Windows/Linux servers and Kubernetes clusters using observability tooling (e.g., AWS CloudWatch, Prometheus/Grafana, or Datadog) and proactively identify and remediate anomalies before they impact customers
- Assist Product and Development teams with performance analysis, functional testing, and validation during release cycles (service packs, hotfixes, etc.), including automated regression testing within CI/CD pipelines
- Partner with Product Implementation and Development teams to address complex issues and ensure smooth, well-orchestrated product delivery
- Collaborate virtually with other Product Operations staff to ensure seamless teamwork and knowledge sharing across distributed teams
- Provide mentorship and technical guidance to Product Support and Product Operations teams, including on legacy Windows/Linux administration, containerization, automation, and deployment pipeline practices
- Deliver a consistent, responsive, and technically sound customer experience in every interaction
- Complete all responsibilities as outlined in the annual performance review and/or goal setting
- Complete all special projects and other duties as assigned
Skills
- Bachelor's degree in Computer Science, Information Technology or equivalent work experience
- Experience in product support or implementation in the healthcare industry, including:
- + 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
- 5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net
- 5 years of experience working with EDI and EDI systems, knowledge of HIPAA and Enrollment Management within Healthcare domain
- 5 years of experience working with HTML/XML
- 5 years of experience working with code, such as code debugging, analyzing defects within code
- Minimum 2 years of hands-on experience with Kubernetes and AWS
- Ability to analyze complex problems, interpret data, and make decisions
- Maintaining accuracy and precision in tasks
- Identifying issues, evaluating options, and implementing solutions
- Capacity to quickly learn new technologies, processes, and tools
- Understanding and conveying technical concepts clearly
- Ability to work under pressure and handle multiple priorities
Benefits
- Medical, dental, vision, disability, and life insurance coverage
- 401(k) savings plans
- Paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
- Remote work (US-Remote)
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