Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI platform company helping organizations connect people, systems, and processes to improve how work gets done. The Senior Manager, Talent Programs & AI Operations role owns the operating model for executive succession and talent development programs, redesigns workflows using AI, establishes governance, and leads operational delivery across coaching, leadership development, succession, and executive onboarding.
Responsibilities
- Design and continuously improve AI-enabled operating models that support executive succession and talent management, using automation, governance, workflow design and capacity planning to improve efficiency and scalability
- Lead the operational delivery of executive programs, managing end-to-end program operations, including executive evaluations, development pathways, reporting and program governance
- Translate complex talent data into executive insights, developing dashboards, readiness tracking, program analytics and executive-ready recommendations that support succession decisions and continuous program improvement
- Manage strategic capability partners and vendors, including executive coaching, assessment and leadership development providers, ensuring strong governance, budget management, quality and measurable business outcomes
- Provide strategic talent operations support across executive talent initiatives, including executive onboarding, internal mobility, operating processes and high-quality executive materials
- Drive portfolio governance across multiple executive talent initiatives, managing priorities, dependencies, risks, capacity and delivery to ensure programs execute with consistency and operational excellence
Skills
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 6+ years of experience in consulting, program management, talent management or a related operational function
- Track record of program management discipline - structured approach to planning, dependency management, risk escalation, and delivery on fixed cadences
- Demonstrated AI-first mindset with hands-on tooling experience
- Experience in a high-growth technology or SaaS environment
- Proven ability to produce executive-ready written output and present confidently to C-suite level stakeholders
Benefits
- Executive-level visibility and impact.
- A dynamic, collaborative environment.
- Equity (when applicable).
- Variable/incentive compensation.
- Health plans, including flexible spending accounts.
- A 401(k) Plan with company match.
- ESPP.
- Matching donations.
- A flexible time away plan.
- Family leave programs.
- Remote work arrangement.
Company Overview
Company H1B Sponsorship