Note: The job is a remote job and is open to candidates in USA. Crate & Barrel is seeking a Senior Manager, Software Engineering, to lead the teams responsible for its core Order Management System platform. The role combines operational ownership of the existing order processing engine with strategic leadership of a cloud-native, event-driven modernization, including technical direction, engineering excellence, team management, and delivery of omni-channel software solutions.
Responsibilities
- Lead and manage multiple software engineering teams, fostering a culture of innovation, collaboration, and high performance
- Define and drive the technical strategy and roadmap for your engineering groups leveraging your comprehensive understanding of systems, tools, and applications in your area, collaborating with product leadership and stakeholders to align priorities and ensure delivery of solutions that meet organizational and product goals
- Facilitate the collaborative planning, execution, and timely delivery of complex software solutions and features, fostering adaptability to changing priorities and ensuring the consistent delivery of high-quality software that meets evolving needs
- Collaborate with the product manager and stakeholders to define and prioritize the product backlog, iteratively shaping requirements and timelines within agile planning processes
- Champion engineering and agile best practices, operational excellence, and continuous improvement initiatives across your teams
- Lead and mentor a team of software engineers, fostering their professional growth through regular coaching, feedback, and the provision of opportunities for skill development and career advancement
- Manage resources and hiring for your engineering organization while ensuring fiscal responsibility
- Drive technical decision-making processes, ensuring robust and scalable architectural choices
- Establish and monitor key performance indicators (KPIs) for engineering quality, productivity, and delivery
- Communicate effectively with senior leadership regarding strategy, progress, and challenges
Skills
- Strong leadership and organizational management skills, with experience managing managers or multiple complex teams
- Deep OMS Domain Experience: 5+ years of hands-on experience building, scaling, and maintaining enterprise-grade Order Management Systems (e.g., IBM Sterling OMS, Blue Yonder, Manhattan Active Omni, or custom microservices OMS)
- Omni-Channel Experience: Proven track record supporting complex fulfillment workflows, including Buy Online Pick Up In Store (BOPIS), Ship-from-Store (SFS), curbside pickup, and reverse logistics
- Modern Architectural Patterns: Experience with cloud-native applications (AWS/GCP/Azure), event-driven architecture utilizing message brokers (Kafka, RabbitMQ, or EventBridge), REST/GraphQL APIs, and microservices patterns
- Deep understanding of software development processes, agile methodologies, and modern engineering practices at scale
- Excellent strategic thinking, project management, and execution skills
- Exceptional communication, interpersonal, and stakeholder management abilities
- Strong technical acumen with the ability to guide architectural decisions and resolve complex technical challenges
- Experience with resource planning, budget management, and strategic hiring
- Ability to drive change and foster a culture of continuous improvement and innovation
- Understanding of cloud technologies, scalable architectures, and DevOps principles
- Strong business awareness and ability to translate business needs into technical strategies
- Strong understanding of financial implications in decision-making, ensuring responsible use of company resources
- 8+ years of experience in software engineering, with at least 3+ years in a management role overseeing multiple teams or a significant engineering function
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
- Proven track record of successfully leading and delivering large-scale, complex software projects in an agile environment
- Experience managing and developing software engineers
- Demonstrated ability to think strategically and execute methodically
- Direct experience leading a legacy-to-cloud OMS modernization or SaaS migration without business disruption
- Deep understanding of payments integration, tax processing, and financial ledger reconciliation within the order lifecycle
Benefits
- This position is fully remote
- Opportunities for skill development and career advancement
Company Overview
Company H1B Sponsorship