Note: The job is a remote job and is open to candidates in USA. LMI is a digital solutions provider supporting federal agencies with technology, consulting, and mission-focused solutions. The Project Operations Specialist will support USPS product preparation and payment initiatives through project scheduling, requirements development, stakeholder engagement, communications, reporting, and process improvement.
Responsibilities
- Supporting the Manager of Product Prep and Payment with schedule creation, requirements gathering, and stakeholder management
- Supporting the development, review, and prioritization of Business Needs Statements (BNS) for new feature development and implementation by IT
- Liaising between Product Prep and Payment teams and IT to support clear, timely communication and resolution of outstanding action items
- Supporting communication and coordination between Business and Customers, including industry outreach and stakeholder updates
- Developing impactful visualizations and presentations to communicate key insights to technical and non-technical stakeholders
- Aggregating data and distilling it into concise reporting materials that support decision-making efforts for Product Prep and Payment projects
- Leveraging Agile best practices to manage requirements identification, development, and review in collaboration with business and IT stakeholders
- Analyzing current business processes related to Product Prep and Payment to identify opportunities for process improvements and automation
Skills
- Bachelors degree with a minimum of 8-10 years of experience in one (or multiple) practices: technical project management; project scheduling; business process improvement; business consulting; continuous improvement
- Consultancy experience with large, complex projects
- Must demonstrate soft skills such as: relationship building; influencing others; emotional intelligence; and exemplary communication skills (written and verbal)
- Strong analytical and problem-solving skills
- Advanced skills and experience with Microsoft products: Power Apps, Power BI, Word, Excel, Outlook, PowerPoint, Project, and Visio
- Successful performance operating within an autonomous and collaborative virtual environment
- Ability to thrive in multiple ambiguous environments; take initiative to exceed client expectations
- Ability to navigate complex organizations
- Significant understanding of project management fundamentals and ability to work within project constraints
- Excellent analytical, problem solving, and presentation skills
- Excellent customer relationship management skills
- Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder); if Green Card holder, must have resided in the US for the last 5 years and must not have traveled outside of the US for a combined total of 6 months during that time
- Experience in federal government or federal government consulting
- Strong Working knowledge of: + ServiceNow + SalesForce + MS Power Suite + Software Development Lifecycle
- Experience with/certification in: SAFe; ProSci; LeanSixSigma; CPBA; or LUMA Human Centered Design
- Experience with project management software, dashboards, and automated agile tools
- Project Management consulting experience
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