Note: The job is a remote job and is open to candidates in USA. Lumen Technologies provides secure, high-performance connectivity across cloud, edge, and AI workloads through its expansive fiber network and connected ecosystem. The Senior Manager of Technical Program Management leads TPMs, RTEs, and Senior RTEs, overseeing delivery operations, Agile Release Train execution, governance, coaching, risk management, and cross-functional alignment across complex technology programs.
Responsibilities
- **People Leadership:** Manage, coach, develop, and evaluate TPMs, RTEs, and Sr. RTEs; set expectations, provide feedback, support career growth, and ensure the team operates with clear priorities, role clarity, and accountability
- **TPM and RTE Operating Model Ownership:** Define and maintain standards, playbooks, templates, dashboards, cadence expectations, governance routines, and escalation models for technical program delivery and ART execution across assigned programs and trains
- **Portfolio Execution Alignment:** Ensure TPM, RTE, and Sr. RTE work is aligned to business priorities, PI planning calendars, portfolio objectives, product roadmaps, technical delivery commitments, and leadership expectations
- **Risk, Dependency & Escalation Governance:** Establish consistent methods for managing technical program risks, ART risks, impediments, dependencies, escalation paths, accountability, and executive visibility across the TPM and RTE organization
- **Metrics & Performance Management:** Monitor program health, ART health, TPM effectiveness, RTE effectiveness, delivery predictability, flow metrics, milestone confidence, dependency trends, and operating model adoption; use insights to drive improvement actions
- **Stakeholder Leadership:** Partner with senior Product, Engineering, Architecture, TPMO, Operations, and business leaders to resolve delivery issues, clarify ownership, improve planning quality, and strengthen cross-functional technical execution
Skills
- This is a remote opportunity open to candidates located anywhere in the U.S
- 10+ years of experience in technical program management, program management, project management, Agile delivery, SDLC operations, platform delivery, systems delivery, or enterprise technology delivery
- 3+ years of people leadership experience managing TPMs, RTEs, Sr. RTEs, project managers, program managers, Scrum Masters, Agile delivery leaders, or similar delivery roles
- Experience establishing technical program management and Agile delivery standards, governance routines, dashboards, planning calendars, escalation models, dependency management practices, and reporting mechanisms
- Strong understanding of technical program management, Agile, Scrum, Kanban, Lean-Agile principles, SAFe practices, PI Planning, ART operations, SDLC execution, software delivery, and portfolio delivery governance
- Demonstrated ability to coach TPMs, RTEs, Sr. RTEs, and delivery leaders; manage performance; resolve organizational impediments; and influence senior stakeholders across Product, Engineering, Architecture, Operations, and business functions
- Ability to translate technical delivery data, program risk, ART health, dependency exposure, and milestone confidence into executive-ready insights, recommendations, and improvement plans
- Tooling & Executive Reporting: Advanced experience with Jira, Jira Align, Confluence, Clarity, Planview, ServiceNow SPM, Power BI, Agile dashboards, roadmap tools, flow metrics, program health reporting, and executive-ready reporting preferred
- PMP, SAFe RTE, SPC, SAFe Agilist, PMI-ACP, CSM, CSPO, or equivalent experience preferred
Benefits
- This is a remote opportunity open to candidates located anywhere in the U.S.
- Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Bonus structure (short-term incentives, long-term incentives and/or sales compensation)
Company Overview
Company H1B Sponsorship