Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is seeking a Digital Marketing Advisor to support its product and service portfolio through digital product strategy, technology development, product support, and customer engagement. The role owns portfolio operations and reporting, including customer and internal performance reporting, KPI governance, operational processes, contracting, billing, operational readiness, and continuous improvement.
Responsibilities
- Conducts market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs
- Provides subject matter expertise to support strategic priorities
- Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement
- Perform other duties as assigned
- Own customer-facing service reporting, including recurring reports, reporting requirements, delivery standards, data quality, and coordination of customer-specific reporting needs
- Own internal portfolio reporting, KPIs, dashboards, and performance visibility
- Identify and resolve recurring operational issues, manual workarounds, and process gaps
- Identify and resolve operational issues, manual workarounds, reporting gaps, and process breakdowns
- Establish reporting and operational governance, including standards, definitions, controls, and repeatable processes
- Coordinate contracting, billing, operational readiness, and related portfolio processes
- Partner across Operations, Product, IT/Data, Analytics, Finance, and Ops, Customer Experience teams to improve M&I service delivery and reporting capabilities
Skills
- Bachelor's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline
- Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support
- More advanced degrees may offset experience requirements
- A related Master's Degree equals two (2) years experience
- Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities
- Technical acumen
- Strong collaboration, communications and analytical skills
- The preferred location for this hybrid position is Collierville, TN
- However, we will consider candidates based elsewhere within the United States (excluding Alaska, Hawaii, and U.S. territories)
- Candidates residing within 50 miles of a FedEx campus campus will be required to work on-site at a FedEx location several times per week
Benefits
- Hybrid work arrangement; candidates residing within 50 miles of a FedEx campus will be required to work on-site at a FedEx location several times per week.
Company Overview