Note: The job is a remote job and is open to candidates in USA. Engine is an AI-native platform for intelligent travel serving business and group travel customers through its technology and travel marketplace. The Senior Manager, Fraud Operations will lead the fraud operations function across card fraud, application fraud, and marketplace fraud, building the team, establishing investigation processes, designing controls, and providing fraud intelligence to leadership.
Responsibilities
- Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations
- Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training
- Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings
- Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring
- Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions
- Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation
- Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases
Skills
- 7+ years of relevant experience
- Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud)
- People leadership — managing investigators or analysts
- SEON or equivalent fraud detection platform
- Salesforce case management
- BSA/AML familiarity
- Familiarity with KYB outputs and how to read them for fraud signals
- Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact
- CFE (Certified Fraud Examiner) strongly preferred
- CAMS (Certified Anti-Money Laundering Specialist) a plus
- Fintech, travel, or multi-product marketplace experience a plus
Benefits
- Equity for all employees
- Some roles are also eligible for bonuses or commissions
- Hybrid-hub model, with roles available in amazing offices or fully remote
Company Overview