Note: The job is a remote job and is open to candidates in USA. EvenUp is a technology and AI company focused on helping personal injury lawyers and victims achieve better legal outcomes. The Senior Manager, Discovery Operations will lead the delivery of EvenUp’s AI-powered discovery service, owning legal quality, operational workflows, staffing, performance metrics, and team development.
Responsibilities
- Serve as the in-house expert on discovery practice across PI jurisdictions: interrogatories, RFPs, RFAs, objections, meet-and-confer standards, and motions to compel
- Define and maintain the quality standards, templates, and playbooks the team drafts against, and personally review or spot-check output on complex or high-risk cases
- Partner with Product, Engineering, and Data Science to translate discovery expertise into the systems that power the AI-assisted workflow. You'll be shaping what the model drafts, what a reviewer checks, and where human judgment has to sit
- Stay current on statutory and common-law changes affecting discovery nationwide, and update team guidance and client-facing SLAs accordingly
- Act as an escalation point for legally sensitive judgment calls. This includes jurisdiction-specific objection strategy, privilege issues, or edge cases the playbook doesn't cover
- Design the end-to-end delivery workflow: intake, drafting, QA/review, client sign-off, and service against turnaround guarantees (e.g., 20–25 day discovery cycles)
- Build the staffing model for the delivery team — whether that means directly managing attorneys, paralegals, and reviewers, or standing up team leads/pods who manage day-to-day work while you set direction and hold the bar
- Own the metrics that matter, eg turnaround time, quality/error rate, client satisfaction, and throughput per FTE. You'll also be reporting these to leadership
- Identify and implement process improvements as volume scales, including where automation should take on more of the work and where human review should stay firmly in the loop
- Hire, coach, and develop the team; set a bar for both legal rigor and operational discipline
- Be the primary point of contact between the Discovery team and firm leadership/clients when escalations, edge cases, or account-level issues arise
Skills
- J.D. and active bar license in good standing in at least one U.S. state
- 7+ years of personal injury litigation experience, with substantial hands-on discovery work (drafting and defending written discovery, objections, motion practice around discovery disputes)
- Prior experience managing people and/or leading a team or function. Whether as a direct manager, a practice group lead, or an operations lead in a legal or legal-services setting
- Comfort operating with metrics and SLAs. You think in terms of turnaround time, quality rate, and throughput, not just case-by-case judgment calls
- Working fluency with legal tech/AI-assisted drafting tools, and a clear point of view on where AI output needs human judgment layered on top
- Ability to translate legal nuance into clear, buildable guidance for non-lawyers (engineers, product managers, ops staff)
- Genuine comfort with ambiguity. This is a new function inside a fast-growing company, and the playbook is only partly written
Benefits
- Equity
- Choice of medical, dental, and vision insurance plans for you and your family (for full-time employees)
- Additional insurance coverage options for life, accident, or critical illness (for full-time employees)
- Flexible paid time off (for full-time employees)
- Sick leave (for full-time employees)
- Short-term and long-term disability (for full-time employees)
- 10 US observed holidays, and Canadian statutory holidays by province (for full-time employees)
- A home office stipend (for full-time employees)
- 401(k) for US-based employees and RRSP for Canada-based employees (for full-time employees)
- Paid parental leave (for full-time employees)
- A local in-person meet-up program (for full-time employees)
Company Overview