Note: The job is a remote job and is open to candidates in USA. UST is a mission-driven company that transforms lives through technology. The Senior Mainframe Operations role provides advanced operational support and mentorship, ensuring stability and excellence in mainframe environments while managing incidents and coordinating with various teams.
Responsibilities
- Lead monitoring and control of mainframe production environments
- Perform advanced operational tasks, including complex job recovery, system coordination, and troubleshooting
- Serve as the primary escalation point for incidents, outages, and operational exceptions
- Guide, coach, and mentor Junior Mainframe Operations Resources during training and on the job activities
- Coordinate with system programmers, application teams, and infrastructure teams during incidents and changes
- Support change management, releases, maintenance windows, and disaster recovery activities
- Review and improve runbooks, procedures, and operational documentation
Skills
- 4–5 years of experience supporting mainframe production operations
- Proven ability to ensure system stability, availability, and compliance with operational and security standards
- Demonstrated leadership during high‑severity incidents, including coordination, escalation, and resolution
- Experience mentoring junior resources and providing technical guidance to support team effectiveness
- Strong focus on operational excellence, knowledge sharing, and continuous improvement of support processes
Benefits
- Full-time, regular employees accrue a minimum of 10 days of paid vacation per year
- Full-time, regular employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Full-time, regular employees receive 10 paid holidays
- Eligible for paid bereavement leave
- Eligible for jury duty
- Eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Eligible for medical, dental, and vision insurance
- Company-paid Employee Only benefits: basic life insurance
- Company-paid Employee Only benefits: accidental death and disability insurance
- Company-paid Employee Only benefits: short- and long-term disability benefits
- Regular employees may purchase additional voluntary short-term disability benefits
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for dependent child care
- Participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for commuting expenses as allowable under IRS guidelines
- Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Full-time temporary employees are eligible to participate in the Company’s 401(k) program with employer matching
- Full-time temporary employees are eligible for medical, dental, and vision insurance (and their dependents residing in the US)
- Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- Part-time employees are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching
- Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year)
- All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws
Company Overview
Company H1B Sponsorship