Note: The job is a remote job and is open to candidates in USA. Dice is listing a Senior IT Customer Support Tech position for a large defense contractor. The role provides remote technical customer support by diagnosing hardware, software, printer, network, and telecommunications issues, preparing help desk incident reports, and assisting with hardware and software evaluations for company-hosted web-enabled solutions.
Responsibilities
- Utilizing your customer service and technical skills, you'll respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems by screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems
- The Senior Customer Support Technician will prepare help desk incident reports and assist in hardware and software evaluation while supporting company-hosted web-enabled solutions
Skills
- Associate degree is required or equivalent relevant experience, plus a minimum of 1 year of relevant experience
- Due to the nature of work performed within our facilities, U.S. citizenship is required
- Associate's degree or equivalent experience plus a minimum of 1 year of relevant experience
- Ability to facilitate SRT calls to expedite service recovery and restoration
- Ability to monitor, verify configuration, and provide first level triage of networked servers, storage, and other infrastructure devices
- Creative thinking with the ability to multi-task
- Team player who thrives in collaborative environments and revels in team success
- Commitment to ongoing professional development
- Identifies opportunities to apply AI for continuous improvement and innovation
Benefits
- Remote work from the USA
- Medical, dental and vision benefits
- Dependent care flexible spending account
- 401(k) plan
- Voluntary life, short-term disability, whole life, term life, accident and critical illness coverage
- Employee assistance program
- Sick leave in accordance with regulation
- Opportunities to gain new knowledge
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