Note: The job is a remote job and is open to candidates in USA. Syllo is defining the Litigation AI category with a unified platform that manages the litigation lifecycle and enables legal teams to securely use AI. The Senior IT Administrator will own the company-wide IT infrastructure, including hardware, identity and access management, device provisioning, and SaaS applications, while scaling internal support through AI-driven workflows. The role also partners with Security Engineering to maintain endpoint, identity, and compliance controls.
Responsibilities
- Own the corporate IT estate: Manage identity, endpoint devices, SaaS administration, and security posture across a distributed, multi-OS workforce
- Scale support with AI: Implement and manage AI-driven workflows to automate ticketing, self-service support, and issue reporting to ensure high-velocity resolution as Syllo grows
- Navigate AI integrations: Partner with internal teams and vendors to resolve AI integration requirements, ensuring seamless and secure adoption across our tech stack
- Drive hardware provisioning: Oversee procurement, configuration, shipping, asset tracking, and offboarding recovery so every employee has working equipment on day one
- Administer identity & access: Manage identity providers (SSO, MFA, group permissions) and streamline joiner/mover/leaver access workflows
- Maintain compliance controls: Collect and maintain audit evidence, access reviews, asset logs, and change records to support SOC 2 Type II and ISO 27001 frameworks
- Optimize the SaaS suite: Oversee application inventories, admin privileges, license utilization, and vendor renewal cycles
- Manage vendors & MSPs: Own relationships with managed service providers, hardware resellers, and software vendors to maximize service quality and cost efficiency
- Partner with Security Engineering: Deploy endpoint and identity controls aligned with security guidelines to protect corporate data
- Build clear IT documentation: Create comprehensive runbooks and documentation so IT processes are transparent, repeatable, and scalable
Skills
- Proven experience as a senior or primary owner of corporate IT in a remote or distributed tech environment
- Practical habits around using AI tools to streamline support, automate routine tasks, and troubleshoot software integrations
- Hands-on experience administering identity providers (Okta, Google Workspace, Entra ID) and device management platforms (Jamf, Kandji, Intune)
- Experience supporting SOC 2 Type II or ISO 27001 audits and a clear understanding of acceptable audit evidence
- Track record of running seamless onboarding and equipment logistics during periods of rapid hiring
- Experience managing MSP relationships, contract renewals, and vendor budgets effectively
- Ability to solve team IT challenges quickly while maintaining strong security and compliance standards politely
- 5+ years of corporate IT experience, including time as a senior or sole owner of the IT function in a fast-growing environment
- Practical experience or strong proficiency leveraging AI tools to automate IT workflows, report issues, and support team tool integrations
- Hands-on experience administering an identity provider (Okta, Google Workspace, or Microsoft Entra ID) and an MDM platform (Jamf, Kandji, or Intune)
- Proven experience supporting SOC 2 Type II or ISO 27001 compliance frameworks and audit processes
- Experience managing IT operations for a remote-first or distributed workforce
- Bachelor's degree or equivalent practical experience
- Relevant industry certifications (e.g., CompTIA, Okta, Jamf, Microsoft) are a strong plus
Benefits
- Equity options
- Medical, dental, vision, and voluntary insurance options
- Vacation, sick leave, and paid holidays
- Access to benefit counselors
- Fitness class reimbursements
- Annual learning and development budget
- Real career growth in a fast-scaling organization
Company Overview