[Remote] Administrative Support Specialist

Note: The job is a remote job and is open to candidates in USA. Dice is recruiting for a client in the education industry. The company is seeking a temporary Administrative Support Specialist to manage tool support operations for agent teams, including provisioning and deprovisioning access, troubleshooting basic issues, coordinating with technical teams, maintaining records, and communicating status updates.

Responsibilities

• Tool Provisioning: Set up and grant tool access for new agents ahead of training/class start dates, ensuring all required systems are ready on day one
• Basic Troubleshooting: Field and triage tool-related issues; resolve straightforward problems directly and escalate more complex ones to the appropriate team
• Cross-Functional Liaison: Act as the go-between for agents and technical/support teams, following up on open tickets and keeping all parties updated until issues are resolved
• Deprovisioning: Promptly revoke tool access for agents who exit the team (attrition), ensuring compliance and security standards are met
• Tracking & Organization: Maintain accurate, up-to-date records of tool access status across multiple concurrent classes and sites
• Communication: Provide clear, timely updates to stakeholders (trainers, managers, IT/support teams, agents) on provisioning status and issue resolution

Skills

• · Strong organizational skills; able to track and manage multiple concurrent workstreams across different sites/classes without errors
• · Excellent written and verbal communication skills
• · Comfortable working cross-functionally and following up with multiple teams to drive issues to resolution
• · Basic technical aptitude — comfortable learning new tools/systems and performing first-level troubleshooting
• · Ability to work efficiently and meet deadlines tied to class start/end dates
• · Prior experience in administrative support, IT support, or operations coordination preferred
• · Proficiency with ticketing systems, spreadsheets, or tracking tools a plus

Benefits

• 100% Remote

Company Overview

Dice offers a marketplace that enables direct connections between recruiters and technologists. It was founded in 1990, and is headquartered in Centennial, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.uk.dice.com.

Company H1B Sponsorship

Dice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.