Note: The job is a remote job and is open to candidates in USA. Impact Lighting is a lighting distributor and manufacturers’ representative serving hospitality lighting projects. The Senior Inside Sales Representative will manage lighting projects and orders from quotations through delivery, provide technical customer and sales support, and coordinate with clients, vendors, sales, designers, purchasing, and production teams.
Responsibilities
- Own the full lifecycle of orders from sales order entry through delivery and closeout
- Process orders, returns, exchanges, and warranties accurately
- Track shipments, confirm deliveries, and proactively resolve issues or delays
- Coordinate with job sites to align deliveries with construction schedules
- Transition awarded quotes into clean, accurate purchase orders
- Manage lighting specifications, sample requests, and order execution
- Maintain and update CRM daily with real-time project and order status
- Develop accurate lighting quotations from drawings, specs, and client requirements
- Ensure all pricing, lead times, and technical details are clearly defined
- Provide thoughtful value engineering and product recommendations when needed
- Communicate confidently with clients on pricing, substitutions, and options
- Act as the key liaison between outside sales, vendors, and clients
- Provide technical support, product knowledge, and lead time guidance
- Ensure projects are executed smoothly from start to finish
- Respond quickly and professionally to client and vendor requests
- Support the sales team in winning and executing projects
Skills
- IMPORTANT - LIGHTING EXPERIENCED REQUIRED - DO NOT APPLY unless you have professional experience in the lighting industry
- We are seeking an experienced Senior Inside Sales Representative that has been in the lighting distributor industry with 12+ years of experience or more to join our growing team
- This role requires exemplary customer service, technical lighting knowledge and exceptional management skills
- Time management and managing projects from the estimating stages to delivery is key
- Expert communication skills between our customers and manufacturers as well as our lighting designers, purchasing team and production is a must
- 8am-5pm MST schedule
- Expecting employees to adapt to these active hours regardless of time zone
- Employees are expected to work from 8:00 AM to 5:00 PM MST
- Please note that flexible hours are not available, and adherence to this schedule is required
- 10+ years or more in the commercial lighting industry
- Ability to thrive in a high-intensity, high-urgency environment
- Strong analytical and critical thinking skills
- Individual must be highly organized with the ability to multi-task
- Must have excellent communication skills and be a team player
- Expertise with Outlook, Word, Excel, the Internet
- Experience in reviewing quotes, purchase orders and shop drawings
- Strong people skills in person, on the phone and via email etiquette
- College degree required
- Background in project management or hospitality procurement is a plus
Benefits
- PTO
- Company-paid Health Insurance options
- A 401(k)
- Remote work with adherence to office hours of 8am–5pm MST
Company Overview