Note: The job is a remote job and is open to candidates in USA. Talentoma is seeking a Remote Service Desk Consultant to provide first-level technical assistance to users. The role involves basic troubleshooting, ticket documentation, user communication, follow-up, and escalation of issues requiring specialized support.
Responsibilities
- Respond to incoming technical support requests
- Assist users with common software, hardware, access, and connectivity concerns
- Provide basic troubleshooting guidance using approved procedures
- Create and maintain service desk tickets
- Document troubleshooting steps and resolution details
- Explain technical instructions in clear, accessible language
- Monitor assigned support requests and complete follow-ups
- Escalate issues requiring specialized technical assistance
- Communicate ticket status and next steps to users
- Maintain accurate technical support records
- Follow service desk, privacy, and security procedures
Skills
- Entry-level applicants are welcome
- Basic familiarity with computers and common software
- Interest in IT support or service desk operations
- Strong communication and problem-solving abilities
- Patient and user-focused approach
- Comfortable learning ticketing platforms
- Strong attention to detail
- Good organizational skills
- Reliable and responsive
- Comfortable working independently from home
Benefits
- Fully remote work-from-home position.
- Full-time schedule.
- Technical support experience.
- Structured technical onboarding.
- Opportunity to develop troubleshooting skills.
- Professional development opportunities.
Company Overview