Note: The job is a remote job and is open to candidates in USA. ProsperityEHR is a behavioral health EHR and practice management platform that integrates clinical, operational, financial, and analytics capabilities. The Senior IT Systems Administrator will own the company’s internal technology infrastructure, systems administration, endpoint management, security tooling, and SaaS ecosystem while supporting secure, compliant, reliable, and scalable technology services.
Responsibilities
- Administer and optimize Microsoft 365, including Entra ID, Exchange, Teams, SharePoint, OneDrive, Intune, Defender, and Purview
- Manage identity, access, endpoint security, device lifecycle, and user provisioning
- Lead security operations, vulnerability management, compliance initiatives, audits, and incident response activities
- Support and administer business applications such as Zoho, RingCentral, Atlassian, and other SaaS platforms
- Manage hardware procurement, asset inventory, software licensing, vendor relationships, and technology renewals
- Develop and maintain IT policies, procedures, documentation, and disaster recovery plans
- Provide escalated technical support and troubleshoot issues across endpoints, infrastructure, cloud platforms, and business systems
- Partner with Operations, Engineering, Compliance, and external vendors to improve security, efficiency, and reliability
- Evaluate new technologies, automate processes, and help drive continuous improvement across the organization
- Perform other related duties as assigned
Skills
- • 5+ years of experience in systems administration, Microsoft 365 administration, or enterprise IT operations
- • Strong expertise with Microsoft 365, Intune, Defender, Entra ID, and identity/access management
- • Experience supporting security, compliance, audits, and regulated environments
- • Knowledge of endpoint management, networking, SaaS administration, and cloud technologies
- • Strong troubleshooting, documentation, communication, and organizational skills
- • Ability to work independently, prioritize effectively, and make sound technical decisions
- • Ability to travel 5% of working time, may include overnight/weekend travel
- • Must reside in one of the following states: MD, PA, WV, CO, NY, WI, NJ, IA, GA, FL, OH, MN
- • Authorization to work in the United States without sponsorship
- • Highly autonomous and self-directed
- • Strong sense of ownership and accountability
- • Security-minded and risk-aware
- • Able to balance operational efficiency with compliance requirements
- • Comfortable making recommendations and driving decisions
- • Strong customer-service mindset while maintaining appropriate security controls
- • Excellent judgment around access, security, confidentiality, and sensitive information
- • Ability to navigate ambiguity and create scalable processes
- • Intrinsic desire to improve healthcare through secure and reliable technology
- • Comfortable operating in a dynamic environment where priorities and scope shift as the company grows
- • Microsoft certifications (MS-102, SC-300, SC-400, MD-102, AZ-104, or similar)
- • Experience in healthcare, SaaS, EHR, HIPAA, and SOC 2 environments
- • Experience with RingCentral, Zoho, Atlassian, Auth0, Azure, and security platforms
- • PowerShell, Microsoft Graph, or automation experience
- • Experience managing vendors, MSPs, disaster recovery, and business continuity programs
Benefits
- Health insurance
- Dental insurance
- Voluntary participation in a 401k
- PTO
- Work-from-home flexibility
- Work with purpose-driven people dedicated to the mission of making mental health and behavioral health care better and more accessible through technology enablement and technology-enabled services
Company Overview