Note: The job is a remote job and is open to candidates in USA. Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. The Senior Implementation Consultant serves as a strategic implementation partner and trusted advisor for highly complex client programs, leading implementation strategy and driving successful launch outcomes.
Responsibilities
- Serve as the primary strategic advisor to client leadership teams, consultants, carriers, and key external partners throughout the implementation lifecycle
- Lead implementation readiness assessments, shape governance models, and facilitate strategic planning sessions for complex and transformational implementations
- Facilitate executive governance structures, including steering committees, executive briefings, and escalation forums
- Drive decision-making and consensus among senior stakeholders in ambiguous or high-risk environments
- Develop and execute comprehensive onboarding and implementation strategies aligned with client business objectives and Included Health launch goals
- Lead highly complex implementation work with multiple dependencies, cross-functional workstreams, significant ambiguity, and non-standard requirements
- Determine methods, procedures, and operating approaches for new or nuanced implementation project work with minimal oversight
- Anticipate risks early, develop mitigation plans proactively, and oversee escalation handling for issues with project, portfolio, or strategic implications
- Conduct current-state assessments and develop future-state recommendations that balance client needs, operational feasibility, and launch success
- Provide expert guidance on organizational design, process optimization, implementation governance, and change management
- Apply strong judgment in ambiguous situations, evaluate tradeoffs, and recommend solutions where precedent may be limited
- Serve as the escalation point for strategic issues requiring executive attention or broader organizational alignment
- Cultivate strong relationships with client executives, internal leaders, consultants, carriers, brokers, BPOs, vendors, and third-party partners
- Influence senior internal leaders and client executives through structured recommendations, executive presence, and consultative problem-solving
- Build lasting partnerships that extend beyond implementation and position clients as advocates and references for Included Health solutions
- Mentor others, shape best practices, and elevate overall team performance and implementation quality
- Operate with a high degree of autonomy, set direction with minimal oversight, and serve as a resource for others navigating complex implementation challenges
- Exercise advanced judgment on implementation strategy, governance design, escalation handling, and organizational or process recommendations
Skills
- 7+ years of SaaS implementation experience
- 5+ years leading transformational programs or highly complex implementations
- Bachelor's degree required
- Demonstrated experience in healthcare and/or the employee benefits ecosystem
- Proven track record working with senior stakeholders, carriers, benefits administrators, consultants, and brokers
- Proven executive presence and the ability to lead complex client engagements with a high degree of autonomy
- Ability to lead highly complex, high-visibility, or transformational implementations with significant ambiguity, broader organizational impact, and executive stakeholder involvement
- Ability to shape governance models and implementation approaches for nuanced client environments
- Ability to influence senior internal leaders, client executives, and key external partners through executive presence, strategic guidance, and consultative leadership
- Master's degree or relevant certifications such as PMP or CSM
- 3+ years of consulting, advisory, or client-facing project management experience
- Deep understanding of healthcare operations, claims processing, and data integration
- Experience leading organizational change management initiatives
- Experience mentoring peers and contributing to process improvement, operating standards, or implementation best practices
Benefits
- Remote-first culture
- 401(k) savings plan through Fidelity
- Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
- Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
- Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
- 12 weeks of 100% Paid Parental leave
- Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance
- Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
- 11 Holidays Paid with one Floating Paid Holiday
- Work-From-Home reimbursement to support team collaboration and effective home office work
- 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations
Company Overview