Note: The job is a remote job and is open to candidates in USA. UpGuard is a company focused on revolutionizing how organizations manage cyber risk through their AI-driven Cyber Risk Posture Management platform. They are seeking a Senior Implementation Consultant to build a new Professional Services function, leading complex enterprise deployments and designing methodologies for implementation success.
Responsibilities
- Foundational Practice Building: Design and document repeatable implementation methodologies, project plans, and SOPs based on your front-line experiences
- Enterprise Delivery & Scope Management: Own complex deployments end-to-end. Manage client expectations, firmly prevent scope creep, and lead User Acceptance Testing (UAT) to ensure a seamless transition to Customer Success
- Technical Integration & Platform Expertise: Develop deep expertise in UpGuard's capabilities. Design and troubleshoot complex integrations leveraging REST APIs, webhooks, and third-party systems (ITSM, SIEM, SSO)
- Process Re-engineering & Translation: Translate ambiguous client needs into actionable technical specifications. Redesign legacy vendor risk workflows to leverage UpGuard's automation and industry best practices
- Stakeholder & Cross-Functional Leadership: Build trust with both highly technical audiences (IT/SecOps) and executive sponsors (CISOs). Act as the connective tissue between PS, Sales, and Product to feed field insights back into the roadmap
Skills
- 5+ years in a B2B SaaS implementation, solutions architecture, or professional services role, with a proven track record of managing concurrent, complex enterprise deployments
- Calm under ambiguity
- Exceptional ability to hold your own with executive stakeholders, push back when necessary, and guide customers toward best practices rather than just taking orders
- Proven ability to read API documentation, design data mappings, and troubleshoot integrations independently
- Experience consulting with large-scale organizations (5,000+ employees) is required, and expertise in GRC is highly desirable
- Domain Knowledge: Experience in cybersecurity, GRC, or Third-Party Risk Management is highly looked upon favorably, but is not a strict requirement
- Experience with PSA tools (Rocketlane, Certinia, Productive etc)
Benefits
- Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
- WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
- $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
- Annual leave: 6 weeks PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
- 18 weeks paid Parental Leave: Irrespective of parenting role
- Personal Leave Allowance: This includes sick & carer’s leave
- Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
- Top-spec hardware: All team members will be provided with top-spec laptops for their role
- Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
- Health Insurance: Health, dental, and vision insurance
Company Overview