Note: The job is a remote job and is open to candidates in USA. Allstate is an insurance company that uses technology and innovation to protect families and their belongings from life’s uncertainties. The Senior Identity & Access Management (IAM) Engineer will lead the design, configuration, implementation, and support of enterprise IAM platforms, while partnering with business, security, infrastructure, application, and vendor teams. The role also supports product strategy, integrations, testing, troubleshooting, issue resolution, documentation, and team mentoring.
Responsibilities
- Support and guide the design, configuration, enhancement, and support of enterprise Identity and Access Management solutions, with a focus on vended access management platforms
- Develop technical and functional designs that address complex business requirements, application access needs, and security objectives
- Configure, develop within, and maintain IAM platforms that support authentication, authorization, single sign-on (SSO), federation, and access control capabilities
- Partner with business stakeholders, security teams, infrastructure teams, application owners, and vendor support teams to deliver secure access management solutions
- Contribute to product planning by creating, refining, and guiding user stories for complex features, including coaching team members who may be learning the platform or process
- Facilitate feature review sessions for complex business issues and requirements, document key decisions, and ensure alignment across business and technical teams
- Create functional designs using moderate technical skills to address complex business processes, product features, and application integration needs
- Support the planning, execution, and review of module, integration, and system testing for assigned features and product stories
- Manage issues, blockers, defects, and implementation risks through resolution for assigned features and product stories
- Review and validate new vendor release features, assess impact, and identify opportunities to improve platform capability and reliability
- Use vendor defect resolution processes, support tools, product documentation, and developer groups to troubleshoot issues and influence future product direction
- Evaluate proposed vendor software products and enhancements in alignment with strategic corporate direction, platform standards, and vendor roadmaps
- Provide knowledge and support for resolving technology issues across multiple business areas and application processes
- Serve as a subject matter expert for access management processes, vended IAM platforms, and related application integrations
- Provide training, mentoring, and knowledge sharing to strengthen team capability and bench strength
- Develop and maintain technical documentation, process documentation, support procedures, and implementation guidance
Skills
- 5 years or more of experience implementing, configuring, administering, or supporting enterprise Identity and Access Management (IAM) solutions. (Or Equivalent)
- Hands-on experience with one or more enterprise web access management or IAM platforms, such as IBM Verify Identity Access (IVIA), IBM Verify Access, IBM Security Access Manager (ISAM), IBM Verify Access Appliance or related earlier versions, Okta, ForgeRock, PingOne Advanced Identity Cloud (PAIC), Ping Access, PingFederate, PingAM, or similar vended access management tools. (Or Equivalent)
- Experience configuring or developing within vendor software to support access management, application authentication, authorization, and secure application access
- Experience implementing and supporting single sign-on (SSO), federation, and access management solutions for enterprise applications
- Experience writing automation scripts to complete the integration mapping automation using scripting languages, such as JavaScript, Python, Groovy, YAML or PowerShell. (Or Equivalent)
- Knowledge of common identity and access standards and protocols, including SAML, OAuth, OpenID Connect (OIDC), and federation concepts
- Experience gathering complex business requirements and translating them into functional and technical designs
- Experience supporting module testing, integration testing, issue resolution, and production troubleshooting for enterprise applications or platforms
- Ability to lead technical discussions, organize requirements or feature review sessions, and document resulting decisions
- Experience working with vendor support processes, product documentation, defect resolution procedures, or developer support groups
- Ability to manage multiple priorities, identify blockers, drive issue resolution, and support delivery of assigned product features
- Strong analytical, troubleshooting, problem-solving, communication, and stakeholder partnership skills
- Ability to mentor, coach, or train team members and share knowledge across technical and business teams
- Equivalent combinations of technical training, certifications, and relevant work experience will be considered
- Experience supporting large enterprise IAM or access management environments
- Experience with cloud-based identity platforms, SaaS application integrations, or hybrid identity environments
- Knowledge of directory services such as Active Directory, LDAP, or related identity stores
- Experience with API security, access gateways, reverse proxies, policy configuration, or application onboarding for access management platforms
- Familiarity with Identity Governance Administration (IGA), Privileged Access Management (PAM), adaptive authentication, multi-factor authentication (MFA), or related security technologies
- Experience working in Agile, Scrum, Product Engineering, or similar delivery environments
- Experience evaluating vendor roadmaps, testing new release features, and recommending platform enhancements
- Relevant identity, security, cloud, or vendor certifications
- Experience in creating technical documentation, operational procedures, training materials, or platform standards
- 5 or more years of experience (Preferred)
Benefits
- Fully remote work arrangement.
- Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
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