Note: The job is a remote job and is open to candidates in USA. Smartling is an AI-native translation platform helping global brands expand internationally. The Localization Operations Specialist will manage the end-to-end localization lifecycle for enterprise clients, act as a key operational contact, coordinate cross-functional teams, and improve processes through automation and AI-enabled solutions.
Responsibilities
- Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts
- Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs
- Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable
- Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks
- Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency
Skills
- At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment
- Solid understanding of localization file formats, content types, and CAT/TMS tooling
- Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
- Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
- Experience coordinating with cross-functional teams across engineering, QA, and vendor management
- Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones
- Strong written and verbal communication skills
- We are looking for a hire based on the **US East Coast** at this time
- Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ)
- Experience supporting enterprise or SaaS clients in an operational or customer-facing role
- Fluency or working proficiency in a second language
- Interest in language, technology, or global content strategy
Benefits
- Remote-first work arrangement
- An opportunity to learn and advance your career
- 401(k) with company match
- Health insurance
- Free medical plan for you and your family
- Flexible PTO
- 11 holidays
- Generous parental leave
- An energetic, value-driven, and fun culture and team spirit
- Employee referral program
- Apple equipment
Company Overview
Company H1B Sponsorship