Note: The job is a remote job and is open to candidates in USA. FrogData provides software and digital marketing solutions that help automotive dealerships improve Fixed Operations performance, increase Customer Pay revenue, retain service customers, and maximize profitability. The Senior Fixed Operations Account Manager will manage an established dealership client portfolio, conduct strategic business reviews, present performance analytics, identify improvement opportunities, and recommend relevant FrogData solutions.
Responsibilities
- Manage and strengthen relationships with an assigned portfolio of dealership clients
- Conduct virtual business reviews using FrogData's performance analytics and reporting tools
- Help dealership leadership identify opportunities to improve profitability, customer retention, operational efficiency, and overall Fixed Operations performance
- Present business insights and recommendations to Service Managers, Fixed Operations Directors, General Managers, and Dealer Principals
- Recommend additional FrogData products and services when they align with the dealership's goals and objectives
- Drive customer retention, satisfaction, and long-term account growth
- Maintain account activity and opportunities within the CRM
- Partner with Customer Success, Implementation, and Sales teams to ensure outstanding client experiences
Skills
- Automotive Fixed Operations experience is required
- Applicants without retail dealership Fixed Operations experience will not be considered
- Minimum of five years of retail automotive dealership Fixed Operations experience
- Strong understanding of dealership service operations, Customer Pay business, repair order management, labor sales, technician productivity, and Fixed Operations KPIs
- Outstanding communication and presentation skills
- Ability to analyze business performance and confidently present recommendations to dealership leadership
- Self-motivated with the ability to work independently in a remote environment
- Previous experience as a high-performing Service Advisor with proven sales and customer relationship skills
- Experience with an automotive SaaS, dealership software, CRM, DMS, consulting, or digital marketing company serving automotive retailers
- Experience selling or supporting technology solutions for dealerships
- Familiarity with dealership analytics and performance reporting
Benefits
- Commission on additional product sales
- Fully remote position
- Paid vacation and holidays
- Career growth opportunities with a rapidly growing automotive technology company
Company Overview