Note: The job is a remote job and is open to candidates in USA. Nordson PPS is a global leader in Polymer Processing Systems that designs and manufactures equipment for plastic processing and extrusion applications. The Senior Field Service Engineer provides on-site technical support, including installation, commissioning, maintenance, troubleshooting, repair, training, and documentation, while collaborating with customers and internal teams to resolve issues and identify service opportunities.
Responsibilities
- Travel domestically and internationally to serve as Nordson’s primary technical representative at customer sites
- Review assigned projects before travel to understand drawings, equipment configuration, component function, application requirements, and customer expectations
- Prepare the tools, equipment, and safety items needed to complete service assignments successfully
- Provide installation support, startup, commissioning, troubleshooting, repair, and preventive maintenance for Nordson PPS equipment, including extrusion dies and tooling, screen changers, melt pumps, process valves, pelletizers, cleaning ovens, and related auxiliary systems
- Train customer personnel on safe operation, maintenance, startup, shutdown, cleaning, troubleshooting, and best practices for Nordson PPS equipment
- Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, process control, PLC logic, PID loop, control integration, and AC/DC drive issues
- Perform hands-on field service work safely using appropriate tools, lifting equipment, PPE, and customer-site safety practices
- Complete service reports that document work performed, equipment condition, failures identified, corrective actions, recommendations, and customer follow-up items
- Collect and document installed base data, customer feedback, equipment performance information, service findings, and follow-up actions in the applicable CRM or service management system
- Provide technical support and follow-up assistance to customers by phone, email, Teams, or other approved communication methods
- Collaborate with Engineering, Sales, Manufacturing, Aftermarket Services, Spare Parts, and Product Development to resolve customer issues and address recurring field concerns
- Prepare field service quotations and provide technical recommendations related to service scope, labor requirements, spare parts, upgrades, and aftermarket opportunities
- Follow all Nordson and customer safety requirements, including PPE usage, site orientation, lockout/tagout expectations, and travel safety practices
- Perform other duties as assigned
Skills
- Demonstrated experience troubleshooting mechanical and electrical issues in industrial plant environments
- Strong mechanical aptitude with hands-on experience maintaining, assembling, adjusting, and troubleshooting industrial equipment
- Strong electrical troubleshooting skills, including sensors, wiring, drives, controls, and related components
- Working knowledge of hydraulic systems, schematics, PLCs, PID controls, process control integration, and AC/DC drive systems
- Ability to interpret mechanical, electrical, hydraulic, assembly, and tooling drawings, schematics, specifications, and product manuals
- Ability to diagnose extrusion, filtration, melt delivery, pelletizing, and tooling performance issues and communicate practical corrective actions
- Professional communication skills with the ability to work effectively with customers, plant personnel, maintenance teams, engineering teams, production leadership, sales, and management
- Customer-focused approach with the ability to remain organized, professional, and solution-oriented in high-pressure service situations
- Ability to prioritize multiple tasks, adapt to changing travel plans, work independently, and make sound technical decisions with limited on-site support
- Strong written communication skills for service reports, customer follow-up, technical recommendations, and internal feedback
- Ability to learn new equipment, processes, systems, and applications quickly
- Role requires frequent customer-site work, overnight travel, international travel, schedule changes, and independent coordination of travel arrangements and expenses
- Must be able to safely perform hands-on service work around industrial equipment, heated polymer processing equipment, rotating equipment, hydraulic systems, electrical panels, and active production environments
- Must be able to wear required PPE and comply with Nordson and customer safety requirements
- Estimated 75% Domestic & International Travel
- Associate degree or two-year technical degree in Mechanical, Electrical, Mechatronics, Industrial Technology, or a related field preferred; equivalent hands-on experience may be considered
- Five or more years of experience supporting plastics extrusion, polymer processing, pelletizing, filtration, tooling, process equipment, industrial maintenance, or related field service applications preferred
- Experience with extrusion tooling, die maintenance, screen changers, melt pumps, valves, pelletizers, cleaning systems, or related Nordson PPS equipment preferred
- Proficiency with Microsoft Office products required; experience with CRM or service management systems, such as C4C or Salesforce, preferred
Benefits
- Supportive culture in a growing and dynamic work environment
- Opportunities to build your skillsets and advance your career
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