Note: The job is a remote job and is open to candidates in USA. Zip is an AI platform for enterprise procurement. The Senior ERP Solutions Consultant will lead customer onboarding and end-to-end product implementations, manage stakeholder requirements, train customers, collaborate with product and engineering teams, and improve post-sales processes.
Responsibilities
- Lead project teams onboarding new customers, with a heavy emphasis on project / stakeholder management and understanding client requirements
- Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch
- Proactive project management across many customers, to manage requirements and tasks across onboardings
- Lead, mentor and train training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip
- Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers
- Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
- Continuously improve the post-sales processes to help our customers accelerate the time to value
Skills
- 3 to 6 years of experience implementing or administering a finance / procurement tool
- Prior experience with the implementation or administration of a procurement tool / ERP (ie. Coupa, SAP S/4HANA: procurement and AP, SAP Ariba Buying / Invoicing, Oracle Fusion/EBS, Workday, NetSuite, Sage, etc.)
- Germany fluency required
- Fantastic communication and documentation skills
- Extreme attention to detail and pride yourself in being incredibly proactive
- Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel
- You're able to push back and still make people happy
- Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
Company Overview