Note: The job is a remote job and is open to candidates in USA. Intermountain Health is a healthcare organization that uses information technology applications to support clinical, administrative, and enterprise operations. The Senior Epic Clinical Application Analyst provides advanced technical support, configuration, integration, maintenance, optimization, and lifecycle management for healthcare applications, while also managing projects, mentoring analysts, and developing application standards.
Responsibilities
- This position is responsible for complex level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support (e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)
- The senior analyst is responsible for providing advanced technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning)
- The senior analyst may also manage small and mid-sized projects related to these applications and their technologies and will help plan and execute projects. The senior analyst will mentor other analysts and is expected to contribute to the development of best practices and standards for application configuration, deployment, support, archival, and decommissioning
- Documents and recommends workflow changes and technical/functional designs needed to support the business requirements
- Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting
- Solves common and complex issues, incidents, and problems according to agreed upon service levels and according to department standards
- Serve as PM and complete PM functions for mid-size projects with multiple teams
- Performs quality review of team build
- Collaboratively works with peers, internal and external stakeholders, and vendors
- Follows documentation and change management standards
- Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members
- Oversees configuration of electronic and mechanical hardware with software products to meet the functional criteria of client specifications
- Develop and understands business reporting needs for end users
- Participates in on-call and command center responsibilities
- Develops and maintains comprehensive testing plans and scripts to verify system outputs and system integrity
- Attends and participates in team, project and department meetings to increase awareness and information flow
- Works with requestor to understand the problem, creating a clear and defined objective for the project and then completes the business case documentation
- Help stakeholder complete ROI, benefit plan KPI, leading and lagging measures, if applicable
- Aggregate applicable resource group forecasts to roadmap new projects to be used in subcommittees/workgroups. Ensure that resources are available to work on priorities and align to appropriate strategies
- Aggregate of equipment/hardware/data connection forecasts and mapping of new construction/reconstruction projects, create cost estimates and comparisons of new construction and reconstruction projects and assists with application assessment of new construction and reconstruction projects, if applicable
- Provides Capital Planning with cost of equipment, infrastructure information. Leads in procurement and coordination of DTS equipment of construction and reconstruction project. Supply field teams with lists and mapping of equipment and data connections for projects, if applicable
Skills
- Epic Certification & 3+ years of experience
- Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
- Possesses in-depth business and application knowledge and experience
- Knowledge of system analysis and operating systems
- Skilled in assessing needs and determining through documentation what the best approach might be
- Skilled at problem definition and data collection by establishing facts, drawing valid conclusions
- Ability to read, analyze, and interpret general industry periodicals, professional journals, technical procedures, or governmental regulations
- Ability to write reports, correspondence, and process documents
- Ability to effectively present information and respond to inquiries or complaints from employees, managers, directors, senior leaders, and the general public
- Demonstrates knowledge of project management and control
- Operate computers and other IT equipment requiring the ability to move finger and hands
- See and read computer monitors and documents
- Remain sitting or standing for long periods of time to perform work
- Bachelor's degree in information technology, healthcare, business, or related field
- Actively working towards a Bachelor's Degree with nine years of professional experience
- Four (4) years of work experience, or actively working towards a Bachelor's Degree with six years of experience in related areas
- Will be required to certify on one or more Epic applications and maintain certification
Benefits
- Flexible work options where approved and stated in the job posting
- This position is fully remote with some on-site presence required
- A generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness
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