Note: The job is a remote job and is open to candidates in USA. Upstart is an AI lending marketplace working to reduce the cost and complexity of borrowing. The Senior Engineering Manager, Servicing will lead the Get Back On Track engineering team, partnering with Product, Risk, Operations, and Machine Learning to build resilient, scalable, and compliant systems. The role focuses on team development, architectural clarity, reliable customer-facing products, and effective delivery of cross-functional initiatives.
Responsibilities
- Lead, coach, and develop a high-performing engineering team focused on providing high quality solutions and incrementally increase
- Foster a collaborative and inclusive team culture that promotes innovation, continuous learning, and excellence
- Oversee the design, development, and implementation of cross functional projects which drive business outcomes
- Ensure the reliability, performance, and scalability of customer facing products, leveraging best practices in software engineering
- Collaborate with architecture and infrastructure teams to ensure alignment with broader engineering goals
- Partner with product manager, product designer, engineering leaders across Upstart, legal, operations, analytics, and compliance teams to gather requirements and ensure solutions meet business needs and regulatory standards
- Communicate effectively with stakeholders to keep them informed of project status, risks, and opportunities
- Manage project timelines and resources to deliver high-quality product solutions on time
- Implement frameworks to ensure efficient project execution and continuous delivery
Skills
- Bachelor's degree in Computer Science, Engineering, or a related field (or its equivalent) and +10 years of experience, including 5 years of direct people management experience
- Proven success leading and scaling high-performing engineering teams (e.g., growing headcount, improving delivery metrics, or managing multiple squads)
- Experienced in workflow automation, data integrations, and event-driven architectures that power operational efficiency
- Demonstrated ability to partner closely with Product, and ML teams to deploy models at scale and build scalable production ready systems
- Exceptional communication skills with the ability to influence technical and non-technical audiences
- Strong analytical, organizational, and strategic thinking skills with a bias for action
- This role is available in the following locations: Remote
- The team operates on the East/West coast time zones
- Experience building products in fintech, credit servicing, or customer support environments
- Background in lending, recoveries, or collections systems with complex policy and compliance requirements
- Experience developing senior engineers, tech leads, or emerging engineering leaders
- Demonstrated ability to balance speed, quality, reliability, and compliance in high-stakes technical environments
- Experience managing critical production issues in regulated environments where customer impact and compliance intersect
Benefits
- Flexible digital-first work arrangement, with most Upstarters able to work from wherever they thrive in the US and Canada
- Competitive compensation, including bonus opportunities and annual equity grants that vest quarterly
- 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
- Comprehensive health coverage, including medical, dental, vision, and wellness resources for US employees, and supplemental health coverage for Canada
- Health Savings Account contributions from Upstart for eligible plans (US only)
- Life insurance and disability coverage
- Paid time off, sick leave, and company holidays, in line with local requirements
- Paid family and parental leave to support caregiving and major life moments (duration varies by country)
- Family-centered benefits to support fertility, parenthood, and caregiving needs
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial planning tools and a financial concierge service (US only)
- Annual wellness allowance to support physical and emotional well-being and personal development
- Annual productivity allowance to invest in relevant tools and resources needed to do your best work
- Connection and community through team events, all-company updates, and employee resource groups (ERGs)
- Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of the offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026)
Company Overview
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