Note: The job is a remote job and is open to candidates in USA. Ellevation Education is a mission-driven technology company focused on supporting English Learners in public schools across the U.S. The Senior Engineering Manager for CloudOps will lead the team responsible for building and evolving internal platforms and tools, enhancing the developer experience, and modernizing legacy systems to enable safe and efficient software operations.
Responsibilities
- Lead and grow the CloudOps (Platform & DevEx) team, providing clarity, coaching, mentorship, and a strong sense of purpose
- Build and evolve paved paths for service creation, deployment, observability, and operations — defining “the Ellevation way” to build software
- Improve developer experience across the stack: container workflows, repo templates, CI/CD automation, observability defaults, and internal tooling
- Stabilize and enhance the Cloud Development Environment (CDE) for .NET Framework development while guiding the organization toward long-term modernization and retirement of legacy systems
- Drive modernization of legacy infrastructure and help the team shift from “pets vs. cattle” to scalable, reliable, well-automated patterns
- Partner with product engineering teams to understand friction, remove obstacles, and co-create better workflows and tools
- Define and measure DevEx outcomes using frameworks like SPACE, focusing on satisfaction, flow, clarity, and feedback loops
- Collaborate with Security on guardrails and secure defaults while ensuring CloudOps remains an enablement-focused team, not a gatekeeper
- Promote platform thinking and cultural change — helping the team build confidence, question assumptions, and engage proactively with partners across engineering
- Manage vendor relationships, infrastructure costs, and resourcing for the platform surface areas you own
Skills
- 8+ years of engineering experience, including 3+ years leading platform, cloud infrastructure, SRE, or DevOps teams
- Strong experience with AWS (compute, networking, IAM, storage, databases) and Infrastructure as Code (Terraform, CloudFormation, CDK)
- Experience designing and operating CI/CD pipelines and secure deployment workflows (GitHub Actions, OIDC, artifact management)
- Familiarity with modern observability practices (metrics, logs, traces; OpenTelemetry; CloudWatch, Datadog, or Grafana)
- Practical knowledge of containerized applications (Docker, ECS/EKS) and developer workflows on Mac/Linux
- Hands-on understanding of balancing security, reliability, and developer experience through guardrails and risk-based tradeoffs
- A track record of building strong teams, mentoring engineers, and leading through ambiguity and change
- Experience modernizing legacy systems or shepherding large technical transitions is a strong plus
- Curiosity and excitement about how AI can enhance developer workflows, observability, and tooling — even if you're still learning
Benefits
- Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance.
- Employees can enroll in our company's 401(k) retirement plan
- Receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options.
- Employees have access to flexible paid time off for vacations, sick and disability policy
- Additional 10 paid company holidays
- 2 floating holidays
- A winter office closure between Christmas and New Year's.
- A generous parental leave benefit
- Back-up childcare or eldercare
- A variety of other perks to support the health and well-being of our employees.
- Company and team offsites in various cities across the United States
- Collaborative workspace in the heart of Boston - a stone's throw from many central T stops (Downtown Crossing, Government Center, and Aquarium). Free snacks, beverages, and local organic fruit provided
- Remote and in-person engagement opportunities, including happy hours, themed events, and competitions
- Remote and in-person wellness programming to support team’s mental and physical wellbeing
- Professional development and growth opportunities
- Opportunities to join Employee Resource Groups and support building a culture of belonging
Company Overview