Note: The job is a remote job and is open to candidates in USA. FIT Solutions is an innovative national IT Services firm focused on solving business problems for clients through technology. The Senior Engineering Consultant manages, designs, installs, and supports client computer systems, including software, hardware, and networks, while providing consultation, troubleshooting, project oversight, and customer service.
Responsibilities
- Streamline clients through consultation and strategic technology planning to maintain client profitability
- Expand existing relationships through initiative-taking engineer consulting and problem-solving to generate new revenue and grow the business
- Deliver Best in Class customer service to uphold raving fan culture
- Analyze, troubleshoot, and resolve complex technical problems both onsite and remote
- Provide technology consultation, leadership, and guidance to clients in multiple industries
- Develop technology roadmap based on business goals
- Manage, review, and oversee IT initiatives and special projects
- Manage and review ongoing client IT initiatives
- Design and prepare quotes for technology solutions, adhering to the client’s budget
- Install, configure, and maintain network elements, computer systems and other related equipment
- Document daily work through ConnectWise ticketing system
- Participate in the on-call rotation with team
- Provide desk engineering services
- Perform sales engineering by designing solutions and technology business plans for clients
- Perform vCIO tasks for assigned clients
- Perform other duties as assigned
Skills
- * Self-starter and be able to work independently
- * Must have excellent high-level engineering skills
- * Customer-oriented, solid business acumen and excellent communication skills
- * Proven history of performance against goals year over year
- * Knowledge of IT best practices and ability to use best judgement to service clients' needs
- * Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding
- * Adaptability in various business cultures and environments
- * Strong relationship building skills with customers and business partners
- * Experience supporting and administering virtualization technologies (VMware, Hyper-V, Citrix, or similar platforms)
- * Knowledge of Microsoft Windows Server environments, including Windows Server 2016, 2019, and 2022
- * Experience with cloud infrastructure and services, including Microsoft Azure and/or Amazon Web Services (AWS)
- * Strong understanding of Active Directory, Group Policy, DNS, DHCP, and identity management
- * Experience providing desktop, endpoint, and end-user technical support in a business environment
- * Proficiency supporting Windows desktop operating systems, including Windows 10 and Windows 11
- * Experience using Professional Services Automation (PSA) and/or Remote Monitoring and Management (RMM) platforms
- * Familiarity with networking fundamentals, cybersecurity best practices, backup and disaster recovery solutions, and endpoint security tools
- * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent combination of education and experience will be considered
- * Relevant industry certifications are preferred, including but not limited to: + Microsoft Certified (Azure Administrator, Azure Fundamentals, or equivalent) + CompTIA A+, Network+, and/or Security+ + Cisco Certified Network Associate (CCNA) + VMware Certified Professional (VCP) + Microsoft Certified Professional (MCP) or other Microsoft role-based certifications
- * Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting
- * Requires ability to occasionally lift up to 25lbs
- * Position may require travel: Up to 50% of the time to client sites
- * Working knowledge of Microsoft 365 administration is preferred
Benefits
- Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
- Options include PPO, HDHP, HMO and ACO
- Multiple carrier options
- FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
- $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
- Paid holidays
- Paid time off
- Paid sick leave
- Flexible “hybrid” work environment
- Retirement plan (401K)
- Professional training & development opportunities
Company Overview