Note: The job is a remote job and is open to candidates in USA. Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are currently seeking a Senior Enablement Programs Operations Specialist to join our Revenue Enablement team to manage program operations and coordinate product launches effectively.
Responsibilities
- Run the enablement intake system, including logging requests, triaging weekly, and routing decisions within the 48-hour service standard
- Own the operating rhythm and program calendar so launch-critical work gets the protected capacity it needs
- Coordinate product launch programs end to end across Product Marketing, Product Enablement, Field Enablement, and Revenue Operations, keeping every launch on its timeline from pre-launch prep through launch week
- Maintain the program management infrastructure, including DRIs, milestones, dependencies, and status reporting across concurrent launches
- Build and maintain OKR tracking and reporting so the team measures outcomes such as ramp time, attach rate, and win rate, not just activity
- Support monetization, offers, and partnership programs with the same coordination discipline
- Establish and document standard operating procedures for how enablement programs are scoped, built, and shipped
- Produce the cross-segment program health view that leadership uses to see what enablement is working on and why
- Use generative AI to accelerate project planning, status synthesis, and reporting
- Partner with the Enablement Systems Specialist so intake, tooling, and reporting stay connected
- Other duties as required
Skills
- 4+ years of experience in program or project management, revenue or enablement operations, or a PMO function
- Proven ability to run intake and prioritization across many stakeholders
- Experience coordinating cross-functional product launches or go-to-market programs
- Experience building OKR tracking and reporting infrastructure
- Strong systems thinking and standard operating procedure development
- Strong project management skills with the ability to prioritize and move multiple workstreams forward simultaneously
- Excellent written and verbal communication skills
- Experience in a SaaS or technology company
- Experience standing up an intake or operating system for a team
- Proficiency with generative AI tools (Claude, ChatGPT, or similar) for project management and reporting
- Familiarity with Seismic, Gong, Salesforce, or similar enablement and CRM platforms
- Experience in launch operations or go-to-market operations
Benefits
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company Overview
Company H1B Sponsorship