Note: The job is a remote job and is open to candidates in USA. QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company. The Senior Director, Infrastructure & Operations will support the enterprise-wide infrastructure and operations strategy, impacting companywide business outcomes and modernizing core technology services.
Responsibilities
- Develop and lead the enterprise infrastructure and operations strategy with accountability for long term functional impact and alignment to business priorities, resiliency objectives, security requirements, and the technology roadmap
- Own the architecture, delivery, and ongoing operations of core infrastructure services including cloud platforms, networks, compute, storage, identity, collaboration, endpoint management, and site technology
- Establish and mature an operating model for infrastructure and end-user services that improves reliability, service quality, scalability, and cost effectiveness across global locations
- Lead cloud and hybrid infrastructure strategy, including platform operations, capacity planning, performance optimization, environment standardization, and operational automation
- Partner closely with cybersecurity, enterprise applications, data and AI, and business teams to ensure infrastructure services meet security, integration, performance, and compliance requirements
- Oversee IT service management disciplines including incident, problem, change, release, asset, configuration, and request management, with clear service ownership and accountability
- Define and manage service level objectives, operational KPIs, and executive reporting for uptime, response times, issue resolution, customer satisfaction, and cost performance
- Lead disaster recovery, backup, business continuity, and operational resilience planning to reduce risk and improve recovery readiness across critical systems and sites
- Drive infrastructure modernization initiatives include automation, observability, standardization, technical debt reduction, and lifecycle management for platforms and hardware
- Manage strategic vendor relationships, outsourced services, and infrastructure partners, including commercial negotiations, performance management, and make-versus-buy decisions
- Lead global teams across infrastructure engineering, cloud operations, end-user computing, service desk, and field support, managing multiple teams through senior leaders and ensuring alignment to departmental objectives
- Shape the talent strategy and organizational design for infrastructure and operations teams, including workforce planning, capability development, and succession planning. Accountable for budget planning, and oversight, including prioritization of investments and resource allocation across infrastructure and operations
- Influence enterprise level decision making and communicate with executive leadership on infrastructure strategy, risks, performance and investment priorities
- Perform other work-related duties as assigned
Skills
- Bachelor's degree required in related field; advanced degree preferred
- Typically requires 15+ years of relevant experience, or 10+ years with a combination of progressive leadership experience, scope, and demonstrated impact at scale within a complex organization
- Demonstrated experience leading infrastructure, operations, cloud platform, or enterprise technology roles within complex global enterprise environments, with responsibility for multiple teams
- Demonstrated success leading enterprise infrastructure and operations teams with accountability for reliability, service delivery, modernization, and business continuity outcomes
- Strong understanding of cloud and hybrid infrastructure architecture, network and platform operations, end-user computing, service management, and operational governance
- Experience establishing scalable operational processes, service metrics, and performance management disciplines across distributed teams and global environments
- Strong stakeholder engagement skills, including the ability to communicate with and influence executive leadership on matters of strategic importance and negotiate priorities across functions
- Strong knowledge of operational risk management, disaster recovery, change control, and compliance requirements relevant to enterprise technology environments
- Strong organizational change leadership and communication skills, including leading large-scale transformation initiatives and driving adoption of new standards and ways of working
- Travel 10-15% onsite as needed or to other QuidelOrtho locations
- This position is not currently eligible for visa sponsorship
- Experience in regulated industries such as diagnostics, healthcare, medical device, or manufacturing is preferred
Benefits
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- 401(k) plan
- Employee assistance program
- Employee Stock Purchase Plan
- Paid time off (including sick time)
- Paid Holidays
- Bonus equity / long-term incentive eligible
Company Overview