Note: The job is a remote job and is open to candidates in USA. ServiceNow is an AI control tower for business reinvention, bringing together AI, data, and workflows through its AI platform. The Senior Director, Technical Program Management will lead the APEX Strategic Programs organization in delivering complex product innovations and strategic business programs. The role oversees program execution, AI-native ways of working, governance, stakeholder alignment, risk mitigation, and cross-functional delivery.
Responsibilities
- Lead the delivery of complex product development programs that drive growth and operational excellence for APEX portfolio, in partnership with stakeholders at all levels
- Responsible for the APEX Strategic Initiative function: identifies, prioritizes, and accelerates goal-oriented product development projects with measurable impact on revenue, market position, and competitive advantage — operating with speed and focus to deliver innovation at scale
- Champion AI-native ways of working across the APEX Strategic Programs team — evaluating, adopting, and scaling AI tools that increase team throughput, reduce coordination overhead, and surface insights faster across complex program portfolios
- Ensure programs are designed to deliver specific strategic outcomes – with metrics, milestones, and program structure to ensure successful execution
- Develop trusted relationships with key customers, technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes establishing regular cadences and holding resources accountable for their responsibilities within the program
- Establish governance frameworks and communication strategies to keep all stakeholders informed and engaged
- Clearly communicate objectives, status, risks, and results to all stakeholders while collaborating with workstreams to resolve blockers
- Ensure that each program aligns with the broader business objectives and contributes to the overall success of the organization
- Identify, assess, prioritize, and mitigate risks to meet program objectives
- Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity, and accelerate execution
- Lead consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders
Skills
- 15+ years of work experience, preferably in Technical Program Management driving software product development efforts
- Expertise in the enterprise software/ SaaS industry
- High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results
- Work independently and be highly productive with minimal oversight
- Ability to see the big picture while also being execution-oriented to improve operational excellence
- Effective communicator (both verbally and in writing) who uses AI tools to draft, refine, and tailor communications — able to convey complex ideas clearly across executive and working-level audiences at speed
- Experience in building trusting relationships and influencing others
- Team player and self-starter who uses AI to stay ahead of complexity — comfortable directing AI agents, iterating on outputs, and operating with speed in ambiguous, high-stakes environments
- Education: Bachelor's Degree required
- MBA or other Graduate degree preferred
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
- This position is open to both Flexible (Hybrid) and Remote
- Flexible (Hybrid) positions require 2 days per week in a ServiceNow office
Company Overview
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