Note: The job is a remote job and is open to candidates in USA. Lessen is a tech-enabled property service provider transforming real estate services. The Account Director role is essential for guiding strategic vision in Account Management, uncovering growth opportunities, and managing client relationships.
Responsibilities
- Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations
- Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies
- Serve as the go-to contact for client communications, fostering robust relationships and exploring collaboration avenues
- Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals
- Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions
- Document client interactions, sales endeavors, and growth metrics to inform strategic direction
- Achieve or exceed targets related to account growth and upsell according to plan
- Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs
- Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs
- Proactively monitor and report client KPI and success metrics
Skills
- A minimum of 3-5 years in roles related to account management, sales, or customer success
- Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution
- Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships
- Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management
- Financial analysis capabilities to make informed decisions based on financial data and profit margins
- Conflict resolution expertise to address and resolve potential disputes effectively
- Time management skills ensuring efficient handling of multiple accounts and projects
- Stakeholder management skills to liaise effectively with a variety of customer functional departments
- A proactive mindset to identify challenges and capitalize on opportunities, being self-motivated and driven to achieve business goals
- Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth through robust account management and sales strategies
- Capable of swift problem-solving, escalating issues when necessary, and ensuring client satisfaction is always at the forefront
- Engage cohesively with diverse teams to guarantee streamlined project execution
- Experience focusing on property management
Benefits
- Competitive compensation
- Health, Dental, Vision, Life, Disability options
- 401K retirement savings plan
- Paid vacation, federal and floating holidays
- Maternity/Paternity Pay
- Career advancement opportunities
- All the tools you'll need to be successful
Company Overview