Note: The job is a remote job and is open to candidates in USA. Tendo is a mission-driven healthcare technology company building software to improve the care journey for patients, clinicians, and caregivers. Tendo is seeking a Senior Director, Strategic Analytics to combine clinical informatics, healthcare quality benchmarking, applied AI/ML, and Databricks engineering to develop algorithms, improve clinical and documentation processes, and advise executive leadership on hospital ranking and rating performance.
Responsibilities
- Maintain expert-level, current knowledge of major hospital ranking, rating, and benchmarking methodologies, including but not limited to: CMS Hospital Compare/Star Ratings, CMS Value-Based Purchasing and Hospital-Acquired Condition programs, U.S. News & World Report Best Hospitals methodology, Leapfrog Hospital Safety Grade, Vizient quality and safety benchmarking, Healthgrades, and payer-specific quality programs
- Translate the technical specifications of these methodologies (risk-adjustment models, attribution logic, exclusion/inclusion criteria, observed-to-expected ratios) into data requirements and analytic models
- Serve as the clinical/quality subject-matter expert bridging quality, coding/CDI, clinical operations, and analytics/IT teams
- Operate as one of the organization's senior-most authority on hospital ranking/rating methodology, advising executive and clinical leadership on the strategic implications of methodology changes and ranking trends
- Design, build, and validate AI/ML and rules-based algorithms that detect documentation and coding gaps affecting severity of illness, risk of mortality, HCC/risk adjustment, and quality measure attribution
- Detect variation and gaps in clinical processes of care (e.g., core measure compliance, sepsis bundle adherence, readmission risk drivers, mortality outliers) that influence benchmarked outcomes
- Apply NLP/LLM-based approaches to mine clinical notes, structured EHR data, and coded claims data to surface actionable, clinically valid insights
- Partner with CDI, coding, quality, and clinical leadership to convert algorithm findings into workflow and performance-improvement interventions
- Build, optimize, and maintain scalable data pipelines and feature stores in Databricks (Delta Lake, PySpark, MLflow, Unity Catalog) that integrate EHR, claims, coding, and quality-measure data
- Develop and deploy predictive and generative AI models within the Databricks Lakehouse environment, including model monitoring, versioning, and governance
- Ensure solutions meet healthcare data standards for security, privacy (HIPAA), and auditability
- Set the multi-year strategic roadmap for ranking/rating performance across the organization, in partnership with the GM of Insights and executive sponsors
- Serve as a trusted advisor to C-suite and clinical executive leadership on quality strategy, investment prioritization, and reputational risk tied to public rankings
- Influence and align priorities across clinical, coding/CDI, quality, IT/analytics, and executive stakeholders without formal management authority; mentor and provide technical guidance to other analysts and data scientists as needed
- Design benchmarking dashboards and predictive indicators that give clinical and executive leadership early visibility into ranking/rating trajectory
- Recommend and help prioritize clinical process improvements based on algorithm findings, tying interventions directly to specific ranking/rating levers
- Present findings and recommendations to physician leadership, quality committees, and executive stakeholders in clinically credible, data-grounded terms
- Represent the analytics/quality function directly to senior executive leadership on ranking/rating strategy, risk, and resource needs
Skills
- Candidates may be located in any one of our hub locations
- Clinical background and licensure/credentialing (e.g., RN, MD/DO, PharmD, or equivalent clinical degree) or a graduate degree in Clinical/Health Informatics with substantial hands-on clinical quality experience
- 10+ years of experience in clinical informatics, clinical quality, CDI, or population health analytics, including direct experience with hospital ranking/rating methodologies
- 5+ years of hands-on experience building data pipelines and/or ML models in Databricks (Spark, Delta Lake, MLflow); strong SQL and Python skills
- Demonstrated experience applying AI/ML (including NLP/LLM techniques) to clinical and/or claims data for gap detection, risk stratification, or quality measurement
- Deep working knowledge of ICD-10-CM/PCS coding, risk-adjustment models (e.g., APR-DRG, MS-DRG, HCC/RAF), and how coding/documentation quality affects publicly reported outcomes
- Ability to work independently as a senior IC operating with director-level scope, autonomy, and executive exposure — driving projects end-to-end from clinical hypothesis to deployed algorithm to executive-level recommendation
- Excellent communication skills; able to translate technical/statistical findings for physician and executive audiences
- Master's or doctoral degree in Clinical Informatics, Health Data Science, Public Health, Nursing, or Medicine
- Direct experience supporting or improving performance against U.S. News, CMS Star Ratings, Leapfrog, or Vizient benchmarks
- Experience with Databricks Unity Catalog, Genie/AI-BI tools, or MLOps in a regulated healthcare environment
- Familiarity with FHIR, HL7, and EHR data models (Epic Clarity/Caboodle, Cerner, etc.)
- Prior experience in a matrixed hospital or health-system environment working across quality, coding/HIM, clinical operations, and IT/analytics
- Experience operating as a strategic, senior-level advisor to C-suite/executive leadership
Benefits
- Equity package
- Annual bonuses
- Full health benefits (medical, dental, and vision) for full time employees
- Flexible spending and health savings accounts for full time employees
- Company paid life insurance for full time employees
- Company paid short-term and long-term disability for full time employees
- Company equity for full time employees
- Voluntary benefits for full time employees
- 401(k) for full time employees
- Company paid holidays for full time employees
- Flexible time off for full time employees
- Employee wellness program (“Breathe”) for full time employees
- Remote work arrangement
Company Overview