Note: The job is a remote job and is open to candidates in USA. Oracle is expanding its cloud infrastructure across North America to support enterprise and AI-driven workloads. The Senior Director will provide strategic and operational leadership for Cloud Hardware Support, overseeing build and deployment, steady-state operations, hardware maintenance, and break-fix support while scaling teams, standardizing operations, and driving automation and continuous improvement.
Responsibilities
- Provide executive leadership for Cloud Hardware Support operations across parts of North America, including Build & Deployment, production readiness, hardware lifecycle management, and break-fix operations
- Develop and execute a scalable regional operating model capable of supporting continued hyperscale growth across multiple countries
- Lead a large, geographically dispersed organization that is expected to grow significantly as Oracle expands its cloud footprint throughout the region
- Drive operational excellence by standardizing deployment methodologies, improving service delivery, and implementing best practices across all regional operations
- Champion the use of AI, automation, process engineering, and data-driven decision making to improve productivity, increase operational efficiency, and reduce the dependency between infrastructure growth and headcount expansion
- Build and develop high-performing leadership teams while fostering a culture of accountability, collaboration, innovation, and continuous improvement
- Partner closely with Engineering, Networking, Software Development, Product, Supply Chain, Data Center Engineering, and other cross-functional organizations to ensure successful delivery of new cloud regions and ongoing operational excellence
- Establish strong contractor, partner, and vendor relationships to support regional deployment and operational readiness
- Ensure customer commitments and operational service levels are consistently achieved while proactively managing operational risk
- Act as the senior Cloud Hardware Support leader across parts of North America, influencing strategic priorities and representing the organization with executive stakeholders across Oracle
Skills
- Applicants are required to read, write, and speak the following languages: English
- Executive leadership experience within hyperscale cloud infrastructure, cloud operations, hardware support, data center operations, or infrastructure engineering
- Proven experience leading large, geographically distributed organizations across multiple countries and cultures
- Demonstrated success scaling operations within rapidly growing cloud or technology organizations
- Strong understanding of hyperscale data center operations, infrastructure deployment, hardware lifecycle management, and operational support
- Proven track record of driving operational transformation through AI, automation, intelligent tooling, process engineering, and scalable operating models
- Experience leveraging emerging AI capabilities and operational analytics to improve workforce productivity, operational performance, and service quality
- Exceptional strategic thinking, organizational leadership, and execution capabilities
- Strong executive presence with the ability to influence senior stakeholders across engineering, infrastructure, product, and business organizations
- Experience building high-performing leadership teams and developing organizational capability through periods of significant growth
- Demonstrated ability to manage complex regional operations while balancing customer requirements, operational excellence, and business priorities
- A Bachelors' degree is preferred
- An advanced degree is a plus
Benefits
- May be eligible for bonus, equity, and compensation deferral.
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
- Volunteer programs
Company Overview