Note: The job is a remote job and is open to candidates in USA. Dynatrace is a one-product software company creating real value for the largest enterprises and millions of end customers globally. In this role, you will work with customers to help them understand the importance of Digital Experience in their monitoring strategy and guide them in using Dynatrace tools effectively.
Responsibilities
- A customer-first attitude that focuses on enablement and curiosity as you work to learn the unique needs of each customer as they take their first steps with Digital Experience
- Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customers
- Excellent prioritization and organizational skills that will help you manage your day-to-day delivery to a large and varied customer base
- Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace
- Creating concise analysis and enablement deliverables for your clients to highlight the value of Dynatrace with initial investigation into performance fault domains
- Focusing your efforts with a consultative mindset to identify needs across varied industry verticals
Skills
- Bachelor's degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics, or other related disciplines is required
- 2-3 years of experience working in a customer success role or data analysis consultative role, including a strong emphasis on client facing communication and presentation expertise
- Adept and comfortable working in a customer-facing role as a conversation and strategy leader geared toward successful outcomes
- Experience in data-driven analysis - excellent at working with, understanding, and analyzing data
- Basic understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev Tools and Webpage test
- Familiarity with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc
- Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
- Operates with a customer first focus
- Proven ability to work under pressure and to handle multiple conflicting priorities
- Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
- Self-starter who thinks proactively and tries to develop solutions rather than wait for an answer Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
- Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Benefits
- Company-sponsored premium benefits
- Medical
- Dental
- Vacation/holidays
- Company matching 401(k) Plan
Company Overview