Note: The job is a remote job and is open to candidates in USA. CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. The Senior Consulting Engineer will manage, maintain, implement, and improve cloud-focused IT infrastructure environments for Government customers, ensuring high levels of availability, security, performance, compliance, and operational stability.
Responsibilities
- Provide operational support, administration, troubleshooting, and lifecycle management for Government customer cloud and hybrid infrastructure environments across Azure Government/GCC High, AWS GovCloud, and/or GCP
- Monitor, maintain, and optimize customer cloud environments to ensure availability, performance, security, compliance, and adherence to defined Service Level Agreements (SLAs)
- Perform incident, problem, change, and request management activities following established ITIL, security, compliance, and operational processes
- Respond to and resolve customer incidents, service requests, alerts, and operational issues across cloud compute, storage, networking, identity, security, automation, monitoring, backup, and platform services
- Participate in a 24x7 on-call rotation supporting critical Government customer environments, including after-hours, weekends, holidays as required
- Perform advanced troubleshooting, root cause analysis, and remediation of complex cloud and infrastructure issues while driving preventative actions to improve reliability
- Support secure cloud operations by applying Government compliance requirements and security frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, DISA STIGs, CIS Benchmarks, and other applicable standards
- Manage and maintain cloud configurations, access controls, security controls, monitoring, logging, automation, and operational documentation
- Implement approved changes, upgrades, patches, migrations, and configuration updates while following established change management processes
- Develop and maintain automation, Infrastructure as Code, scripts, runbooks, knowledge articles, and operational procedures to improve efficiency and consistency
- Perform capacity management, performance analysis, health assessments, and proactive remediation activities to improve customer environments
- Provide technical guidance and recommendations to improve cloud architecture, operational maturity, security posture, automation, and service delivery outcomes
- Communicate effectively with customers, account teams, project managers, and internal stakeholders regarding incidents, changes, risks, technical issues, and service performance
- Maintain accurate service documentation, incident records, change records, knowledge articles, and customer environment documentation
- Participate in customer service reviews, technical discussions, and operational meetings to support customer satisfaction and continuous improvement
- Collaborate with Customer Success, Professional Services, Security, Architecture, Sales, and Operations teams to deliver high-quality Managed Services outcomes
- Support pre-sales activities by providing technical expertise, solution recommendations, and input into cloud Managed Services opportunities
- Research, evaluate, and recommend cloud technologies, automation capabilities, security solutions, and operational improvements that enhance Managed Services offerings
- Mentor and support team members by sharing technical knowledge, operational best practices, and cloud engineering expertise
Skills
- Bachelor's degree and 5 years of IT infrastructure engineering experience, including cloud, platform, systems, network, automation, or operations engineering experience, OR 9 total years of IT engineering experience, including 5 years of relevant infrastructure or cloud engineering experience
- IT engineering experience with one or more infrastructure or cloud solutions supported by the Managed Services practice, including cloud platforms, enterprise storage, Windows and/or Unix/Linux systems, virtualization, observability, automation, databases, security tools, and service management platforms
- Advanced-level technical certifications in at least two of the following three cloud platforms: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP)
- Experience designing, implementing, and supporting cloud solutions across one or more of the following platforms: Microsoft Azure Government / Azure GCC High; AWS GovCloud (US); Google Cloud Platform (GCP)
- Ability and drive to further technical education through achieving certification and training plans specific to relevant cloud, infrastructure, automation, security, or service management technologies
- Ability to establish customer trust and confidence in CDW Managed Services knowledge of and concern for customers' business needs
- Experience applying Government and industry compliance frameworks, including FedRAMP, NIST 800-53, NIST Cybersecurity Framework, FISMA, DISA STIGs, CIS Benchmarks, or comparable security standards
- History of balancing multiple priorities simultaneously with the ability to adapt to changing customer needs while meeting deadlines
- Ability to perform advanced root cause analysis
- Strong organizational, analytical, and problem-solving skills
- Customer-service focused with a high level of professionalism
- Ability to consistently follow policies and procedures
- Strong communication and documentation skills
- Excellent verbal and written communication skills, with the ability to effectively interact with coworkers and stakeholders, including senior leadership
- Ability to prioritize work and handle multiple tasks simultaneously in a fast-paced, diverse, growth-oriented environment
- Demonstrated ability to work independently and be self-sufficient
- Ability to work as a team and provide guidance, mentorship, and support of peers
- Must have good time management skills and be able to meet rigid and urgent assignment schedules
- Ability to understand, remember, and apply oral and/or written instructions or other information
- Ability to organize thoughts and ideas into understandable terminology; ability to apply common sense in performing the job; ability to understand and follow basic instructions and guidelines
- Ability to travel as needed
- Demonstrated ability to develop strong customer relationships and trust to secure future business
- Demonstrated ability to achieve high levels of customer satisfaction
- Demonstrate and actively promote an understanding and commitment to the mission of CDW through behaviors consistent with the CDW Way
- Experience in large-scale enterprise, hybrid cloud, multi-cloud, or hosted data center environments, is a plus
- 3 years of Managed Services experience is a plus
- Cloud, automation, security, ITIL, networking, infrastructure, or platform certifications, is a plus
Benefits
- Quarterly bonus target of 10% subject to terms and conditions of plan
Company Overview