Note: The job is a remote job and is open to candidates in USA. CDW is a Fortune 500 technology solutions provider, and they are seeking a Consulting Engineer for Government Cloud Managed Services. The role involves implementing and managing cloud services for customers in regulated environments, focusing on security, operational standards, and customer onboarding.
Responsibilities
- Implement Government Cloud-focused tools, processes, and operational standards supporting Managed Services delivery across Azure Government, Azure GCC High and AWS GovCloud or Google Cloud Assured Workloads
- Design, configure, and operationalize secure cloud landing zones aligned with CDW Managed Services standards and customer security requirements
- Support customer onboarding, implementation, transition readiness, operational acceptance, and production handoff activities
- Follow change management, security, testing, validation, and deployment processes for Government Cloud customer environments
- Participate in an on-call schedule
- Develop implementation documentation including architecture validation, implementation plans, runbooks, operational procedures, knowledge articles, and transition documentation
- Implement monitoring, alerting, observability, backup, disaster recovery, and operational management solutions to support Managed Services delivery
- Configure cloud governance, identity, networking, security controls, logging, and operational standards consistent with Government Cloud best practices
- Build repeatable automation using Infrastructure as Code, scripting, configuration management, and orchestration technologies
- Participate in customer design reviews, implementation workshops, technical planning sessions, and operational readiness reviews
- Clearly communicate technical issues, implementation risks, recommendations, and project status to customers, project teams, and leadership
- Collaborate with Cloud Architects, Security Engineering, Project Management, Customer Success, Managed Operations, and Sales Engineering throughout the customer lifecycle
- Assist with pre-sales technical engagements by providing implementation guidance and Managed Services operational expertise
- Validate Managed Services operational readiness prior to production support transition
- Support security reviews, compliance validation, audit requests, and implementation of required Government Cloud controls
- Mentor junior engineers and contribute to Government Cloud standards, reusable templates, automation, and best practices
- Participate in continuous improvement initiatives that improve operational efficiency, standardization, and customer experience
- Attend technical training and maintain relevant cloud, security, automation, and Government Cloud certifications
- Adhere to time compliance, documentation standards, and project management requirements
Skills
- Bachelor's degree with 5 years of IT engineering experience supporting cloud, infrastructure, systems, networking, or platform engineering, OR 8 years of equivalent professional IT engineering experience
- Minimum of 3 years supporting Government (Federal, DoD, State, Local Government, or Education) cloud environments
- Hands-on experience implementing and supporting Azure Government, Azure GCC High and AWS GovCloud, or Google Cloud Assured Workloads
- Experience designing and implementing secure cloud landing zones, cloud governance, networking, identity, monitoring, automation, backup, and disaster recovery solutions
- Strong understanding of Government Cloud operational models, Managed Services delivery, and customer onboarding processes
- Experience implementing cloud environments aligned with FedRAMP, NIST 800-53, CMMC, CJIS, ITAR, or other Government security frameworks
- Experience creating implementation plans, operational runbooks, knowledge documentation, and operational handoff documentation
- Experience supporting enterprise multi-cloud environments
- Ability to resolve customer-impacting issues while balancing project priorities, service level commitments, and operational requirements
- Demonstrated ability to establish customer trust through technical expertise, communication, and professionalism
- Strong analytical, troubleshooting, documentation, and organizational skills
- Excellent written and verbal communication skills with the ability to communicate technical concepts to both technical and executive audiences
- Ability to manage multiple customer projects simultaneously while meeting project deadlines
- Strong customer-service orientation with excellent collaboration and interpersonal skills
- Self-motivated with a continuous learning mindset and willingness to mentor peers
- Experience working in Managed Services environments, is a plus
- Experience using ITSM, observability, automation, and cloud management platforms, is a plus
- Advanced-level certifications in at least two major cloud providers (Azure, AWS, or Google Cloud), is a plus
- Azure Government, is a plus
- Azure GCC High, is a plus
- AWS GovCloud, is a plus
- Google Cloud Platform and/or assured workloads, is a plus
- Cloud compute, storage, networking, identity, backup, and disaster recovery concepts, is a plus
- Migration, onboarding, transition, and operational readiness planning for cloud and hybrid environments, is a plus
- Landing zone, connectivity, tagging, governance, and policy concepts, is a plus
- Infrastructure as code, configuration management, orchestration, scripting, templates, and reusable deployment assets, is a plus
- Monitoring, observability, event management, alert tuning, service health reporting, and incident response practices, is a plus
- ITSM processes and tooling, including incident, change, request, problem, and knowledge management, is a plus
- Foundational cloud security, identity and access management, segmentation, encryption, vulnerability management, and compliance considerations, is a plus
- Cost, capacity, performance, availability, and resilience practices in managed environments, is a plus
- Cloud connectivity, DNS, DHCP, VPN, routing, load balancing, firewalls, segmentation, and secure connectivity between customer, hosted, and cloud environments, is a plus
Benefits
- Quarterly bonus target of 10% subject to terms and conditions of plan.
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