Note: The job is a remote job and is open to candidates in USA. The confidential client is a banking and financial services institution. They are seeking a Senior CMDB Analyst to support ServiceNow and CMDB initiatives, ensure data accuracy and completeness, produce CMDB-based reports, maintain CMDB health configurations, and improve configuration management processes.
Responsibilities
- Support a complex project for the CMDB including a ServiceNow Upgrade, ServiceNow convergence, and Data Center tracking
- Support data accuracy, ensuring relevant and quality data is priority from the start and delivering a trusted data source for IT
- Work with data center managers to ensure completeness and accuracy of the CMDB for data center moves and improve CI location information consumed from the company's datacenter management system
- Designing, developing, and producing reports using the CMDB data including inventory reports, management reports, impact analysis reports, configuration status reports using the CMDB Query Builder for cross data functional views
- Maintenance of the CMDB Health configurations
- Create custom KPIs
- Support the teams operating procedures for auditing the CMDB and identify opportunities for improvement
Skills
- Applicants must be authorized to work for ANY employer in the U.S
- ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes
- Bachelor's degree in systems engineering, computer science, information technology, or related field of study or relevant field, required, or additional working experience in lieu
- 8 years of relevant experience in Information Technology, required
- 3 years of relevant experience with the CMDB and the CSDM framework
- ServiceNow Certifications in CMDB, Discovery, Application Service Mapping, Platform Analytics a plus
- Strong communication skills to interact with technical and business stakeholders
- Knowledge of Agile and SDLC delivery methods
- Self-starter with the ability to operate in a fast-paced environment
Benefits
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
- Remote work
Company Overview