Note: The job is a remote job and is open to candidates in USA. Diverge Health is dedicated to improving health access and outcomes for underserved populations. They are seeking a Senior Associate, Network Operations & Analytics to manage and ensure the accuracy of provider data that supports payer relationships and network growth.
Responsibilities
- Lead end-to-end roster operations, including contract accuracy review, payer submission gatekeeping, final submission delivery to Payer Account Management, and ongoing master roster maintenance — ensuring every submission is complete and accurate before it moves forward
- Build and sustain deep expertise across our market practices, provider hierarchies, payer alignments, and contractual nuances; produce network maps, analytics, and insights that inform strategy and support leadership and field teams
- Manage complex Excel-based rosters and maintain accurate network data across Salesforce, SharePoint, and related systems; conduct regular self-audits, enforce version control, and surface data integrity issues before they reach downstream stakeholders
- Partner with Technology and the Senior Manager of Strategic Operations to help bring roster data into Salesforce, contributing to system design discussions, UAT, and build validation with real operational knowledge
- Continuously identify inefficiencies in network operations workflows and lead the redesign and implementation of better processes; document changes, drive adoption, and ensure consistent execution across markets
- Collaborate with Practice Operations and Practice Liaisons to gather roster updates, support new practice onboarding, and ensure data accuracy across platforms; provide flexible operational support as our team grows
Skills
- 3–5 years of experience in consulting, data and analytics, or healthcare operations; a background combining analytical rigor with operational execution is strongly preferred
- Bachelor's degree in business, healthcare administration, or a related field
- Advanced Excel skills — you are comfortable managing large, complex datasets with precision and consistency
- Proficiency in Salesforce or a comparable CRM; experience contributing to system builds or testing is a strong plus
- Strong analytical ability — you can interpret data trends, identify gaps, and translate findings into clear, actionable summaries
- Exceptional attention to detail; you catch errors before they reach others and hold yourself to a high accuracy standard
- Strong organizational and communication skills, written and verbal, with the ability to manage multiple workstreams and proactively engage stakeholders at all levels around complex data
- Familiarity with healthcare systems, payer and provider dynamics, and primary care operations
- Experience in a growth-stage or startup environment
Company Overview