Note: The job is a remote job and is open to candidates in USA. Tekmetric is an all-in-one, cloud-based software company that helps auto repair shops manage operations, payments, customer engagement, and growth. The Revenue Operations Manager will lead strategic and operational programs across Sales, Sales Development, and Channel Partnerships, using analytics, technology, and automation to improve processes, data integrity, pipeline health, customer outcomes, and revenue performance.
Responsibilities
- Configure and manage business tools to optimize their use in our team’s workflows, ensuring they are aligned with our process improvement goals
- Leverage technology to automate processes where possible, enhancing efficiency and enabling the teams to focus on closing deals and delivering value
- Continuously evaluate, assess, and implement new technologies (including system integrators and AI-driven platforms) into sales operations frameworks to drive innovation and scalability
- Collaborate with stakeholders to identify bottlenecks and opportunities for process improvements
- Lead key initiatives to implement new processes and refine existing ones, ensuring they are streamlined and integrated across all revenue functions
- Develop and maintain dashboards and reporting tools to provide insights into key performance indicators and operational metrics
- Utilize data analytics to gain insights into customer behavior and success metrics, providing actionable recommendations for continuous improvement
- Work with leadership to develop and execute the overall customer success strategy, aligning it with the company's vision and goals to drive customer retention, expansion, and advocacy
- Understand customer journeys and pain points to identify areas for process improvement and customer engagement optimization
- Leverage data outputs to create early signs of at-risk accounts and create workflows enabling teams to action proactively
- Analyze sales pipeline trends, conversion metrics, and forecast accuracy to strengthen pipeline health and revenue predictability
- Use sales analytics to uncover productivity drivers and deal cycle bottlenecks, providing actionable insights to improve sales execution
- Partner with Sales leadership to turn data into strategic recommendations that improve territory planning, quota setting, and overall sales performance
Skills
- 5+ years of professional experience in an advanced analytics or Customer operations role; prior experience with SaaS a plus
- Experience developing strategies to scale revenue teams to meet the needs of our customers
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels
- Hands-on experience analyzing sales funnel metrics and identifying opportunities to improve conversion and pipeline efficiency
- Detail-oriented with a strong focus on accuracy and quality
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
- Demonstrate a passion for designing scalable, repeatable processes and programs
- Proven experience in sales analytics, with the ability to extract insights from data to drive sales performance and strategy
- Strong analytical skills with proficiency in data analysis and reporting tools (e.g. Google Sheets, Excel, Tableau, Looker) preferred
- Experience with CRM systems (e.g., HubSpot, Salesforce) and customer success platforms (e.g., ChurnZero, Zendesk, Gainsight) preferred
Benefits
- Hybrid and remote work models based on your proximity to our office hubs
- Travel to team and company-wide offsites several times a year is fully supported
- Generous Paid Time Off
- Paid maternity, parental bonding, and medical leave for you or your loved ones
- Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage; for employee-only plans, 100% of premiums are covered and 50% of family costs are covered
- Free, confidential counseling through our partnership with BetterHelp
- 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
- After one year of employment, a $300 home office setup bonus
- Support for continuing education
- A stellar team of coworkers, a really cool office, and lots of fun activities
Company Overview