Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is an insurance company serving customers through its US Retail Markets organization. The Senior Analyst will design and execute complex claims analytics, evaluate financial and operational outcomes, and translate multi-source data into recommendations for senior stakeholders. The role also leads analytical projects and identifies opportunities to improve claims handling, customer outcomes, and operational efficiency.
Responsibilities
- Drive Financial Insight: Design and conduct moderate-to-high complexity analyses evaluating the financial performance of claims operations, process changes, and newly adopted tools or vendor partnerships across the full claim lifecycle
- Measure What Matters: Build and maintain reporting frameworks that track initiative success, financial performance, and key operational metrics — ensuring stakeholders always have a clear, accurate picture of business outcomes
- Lead Analytical Projects: Own moderately complex, end-to-end analytical projects independently, partnering with Claims Process, Data Office, Product, and other key partners to develop rigorous solutions and see initiatives through to measurable impact
- Turn Data into Action: Synthesize complex, multi-source data into concise, actionable recommendations and present findings confidently to stakeholders at all levels, including senior leadership
- Shape the Future of Claims: Contribute to a team culture of intellectual curiosity and continuous improvement, proactively identifying new analytical opportunities that enhance customer outcomes and operational efficiency
Skills
- You are intellectually curious. You don't just answer the question asked — you interrogate it. You are energized by ambiguity, drawn to complex problems, and always looking for the insight beneath the surface
- You are analytically rigorous. You have hands-on experience gathering, interpreting, and synthesizing data across multiple sources. You are proficient in one or more of the following: SAS, SQL, Python, or R — and you know how to use these tools not just to pull data, but to build compelling analytical narratives
- You think critically and communicate clearly. You can translate a sophisticated analysis into a story that resonates with a non-technical audience. You are comfortable presenting to stakeholders and defending your methodology under scrutiny
- You are a proactive, organized self-starter. You manage your own workload with discipline, follow through without being prompted, and thrive in an environment where you are trusted to work independently
- You are a collaborative team player. You bring energy and engagement to the team, invest in the success of your colleagues, and build strong relationships across partner teams
- Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required
- Advanced knowledge of data sources, tools, statistical principles and methodologies, and techniques
- Advanced proficiency in Excel (VBA, macros, scripts, formulas, data visualization, etc.), PowerPoint, and statistical software packages (SAS, Snowflake)
- Must have good planning, analytical, decision-making and communication skills
- Solid understanding of business to improve business outcomes
- Mathematics, Economics, Statistics or other quantitative field are preferred fields of study
Benefits
- Commission and/or bonus earnings may be available under a corresponding compensation plan, with rates varying based on multiple factors.
- Comprehensive benefits
- Workplace flexibility, including hybrid schedules or remote work depending on candidate location
- Professional development opportunities
- Employee Resource Groups
Company Overview
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