Note: The job is a remote job and is open to candidates in USA. Stonecutter is an e-commerce agency specializing in helping brands succeed on Amazon. The Senior Amazon Account Manager will own strategy, performance, PPC, and client relationships across multiple Amazon Seller Central accounts while coordinating marketing, content, merchandising, advertising, and operations teams.
Responsibilities
- Own the strategic direction and overall performance of multiple Amazon accounts
- Develop and lead growth plans that support brand visibility, revenue, and long-term sustainability
- Identify risks and opportunities early, providing clear recommendations and direction
- Oversee promotional calendars, merchandising strategy, and key account initiatives
- Serve as the primary strategic point of contact for clients, leading communication with confidence and clarity
- Drive client satisfaction and retention, with accountability to performance and relationship KPIs
- Lead performance calls, business reviews, and high-level strategic discussions
- Build strong, trusted relationships through consistency, ownership, and reliable follow-through
- Oversee listing strategy to improve visibility, conversion, and overall performance
- Evaluate content, creative, and SEO to identify meaningful opportunities for improvement
- Guide updates to imagery, copy, A+ Content, and Storefront strategy
- Ensure content direction aligns with broader brand and revenue goals
- Own performance analysis across sales, advertising, traffic, and conversion
- Translate data into clear, actionable insights and strategic recommendations
- Deliver reporting that highlights priorities, opportunities, and next steps
- Use data to proactively drive decision-making and performance improvements
- Analyze advertising performance in depth, including ACoS, TACoS, ROAS, CTR, CVR, impression share, and the interplay between paid and organic sales
- Interpret Sponsored Products, Sponsored Brands, and Sponsored Display data, including search term and placement reports, to guide bid, budget, and targeting decisions
- Oversee account health and stay ahead of compliance signals and policy-related risks
- Identify potential issues early and ensure they are addressed before they affect account stability
- Maintain up-to-date knowledge of Amazon policy changes and marketplace developments
- Advise clients on how platform and policy changes may affect their business
- Identify opportunities across pricing, promotions, assortment, and category positioning
- Plan and recommend deals and promotional strategies to drive growth and efficiency
- Evaluate competitive landscape and marketplace shifts to inform strategy
- Ensure Amazon initiatives align with broader business and marketing goals
- Direct keyword research, harvesting, and negative targeting to improve efficiency, reduce wasted spend, and protect margin
- Act as the central point of coordination across Advertising, Creative, and Operations teams
- Provide clear direction on priorities, timelines, and execution expectations
- Ensure alignment across teams to deliver on strategy effectively
- Maintain accountability and momentum across all initiatives
- Set advertising direction for the ad team and review campaign performance to ensure PPC execution ladders up to account strategy and client goals
Skills
- 5+ years of experience managing Amazon accounts with ownership of strategy and client relationships
- Strong understanding of Amazon Seller Central and key performance drivers including Ads, SEO, content, pricing, and promotions
- 3+ years of hands-on Amazon Advertising (PPC) experience personally building and managing Sponsored Products, Sponsored Brands, and Sponsored Display campaigns
- Deep working knowledge of campaign structure, keyword and product targeting, match types, bid and budget management, dayparting, and negative targeting
- Fluent in advertising metrics including ACoS, TACoS, ROAS, CTR, CVR, and impression share, with the ability to explain, troubleshoot, and defend PPC strategy and results live on client calls without deferring to a specialist
- Hands-on experience with the Amazon Ads console, search term and placement reports, and bulk operations
- Proven ability to analyze performance data and translate insights into strategic recommendations
- Strong client-facing communication skills with experience leading high-level conversations
- Experience working cross-functionally and guiding execution across internal teams
- Strong organizational skills with the ability to manage multiple brands and priorities
- High level of ownership, accountability, and problem-solving ability
- Familiarity with Brand Registry, Amazon advertising platforms, and third-party tools
- This is a full-time position, Monday through Friday, from 10:00 AM to 6:00 PM ET. The role is fully remote, and reliable availability during these hours is required for client communication and internal collaboration
- This position is U.S.-based only. We are not accepting offshore applicants for this role
- Stable internet service is required. Primary internet should be a wired DSL or fiber connection with a minimum download/upload speed of 10 Mbps
- Backup internet solution, such as LTE mobile data or pocket Wi-Fi
- Desktop computer or laptop, preferably with an Intel i3 or equivalent processor
- Good external or integrated webcam
- Familiarity with rule-based or third-party bid-management tools is a plus
- Agency experience or multi-brand management is preferred
- Quality headset with an extended microphone and noise cancellation preferred
Benefits
- Paid Time Off
- Paid holidays
- Medical and dental benefits
- Flexible remote work environment
- Opportunity for growth and advancement within a fast-growing e-commerce agency
- Access to training and development resources to enhance skills and knowledge
- Collaborative and supportive team culture focused on achieving success for our clients and partners
Company Overview