Note: The job is a remote job and is open to candidates in USA. Medspa Nirvana by Noel is seeking a professional and organized Customer Service Expert to support clients throughout their experience. The role involves responding to inquiries, assisting with service and appointment questions, scheduling and following up on appointments, resolving concerns, maintaining accurate records, and collaborating with internal teams in a remote environment.
Responsibilities
- Respond promptly and professionally to customer inquiries by phone, email, text, and other communication channels
- Assist clients with questions about services, appointments, pricing, policies, and general information
- Schedule, confirm, reschedule, and follow up on customer appointments
- Provide friendly and knowledgeable customer support throughout the client experience
- Listen carefully to customer concerns and resolve issues efficiently and professionally
- Escalate complex customer concerns to the appropriate team member when necessary
- Maintain accurate customer and appointment information in company systems
- Follow up with prospective and existing customers to encourage engagement and retention
- Document customer interactions and maintain organized records
- Work closely with internal team members to ensure customers receive timely and accurate information
- Help identify opportunities to improve the customer experience
- Maintain confidentiality and professionalism when handling customer information
- Meet established customer service, response-time, and performance expectations
Skills
- Excellent verbal and written communication skills
- Strong phone etiquette and active-listening skills
- Comfortable communicating with customers from diverse backgrounds
- Strong computer skills and ability to learn new software and customer-management systems quickly
- Excellent organization and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Professional, positive, dependable, and customer-focused attitude
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Dedicated, professional workspace suitable for customer calls
- Computer/laptop capable of running required company applications
- Professional headset and clear telephone communication
- Ability to maintain a quiet and professional work environment during scheduled hours
- Availability to work the agreed-upon full-time schedule
- 2+ years of customer service, client relations, call center, hospitality, medical office, beauty/wellness, or related experience preferred
- Previous experience with appointment scheduling or CRM/customer-management software is a plus
- Experience in a medical spa, aesthetics, healthcare, beauty, or wellness environment is a plus but not required
Benefits
- Full-time remote position
- Remote work
Company Overview