Note: The job is a remote job and is open to candidates in USA. Suzy is an AI-powered decision intelligence platform that helps organizations understand markets, interpret data, and make business decisions. The Senior Account Manager will own the post-sale commercial relationship for mid-market and enterprise AI SaaS accounts, driving renewals, cross-sell, upsell, customer relationships, forecasting, and account growth.
Responsibilities
- Owning renewal outcomes across your book — forecasting risk early, running renewal conversations as business reviews, not paperwork
- Identifying and closing expansion opportunities: new use cases, new business units, new seats, new products in the Suzy platform
- Running quarterly business reviews that tie product usage back to the business outcomes each stakeholder cares about
- Building and maintaining multi-threaded relationships across Insights, Marketing, IT, Finance, and Procurement so no renewal depends on a single champion
- Partnering with Customer Success and Solutions Engineering to resolve adoption gaps before they become churn risk
- Constructing expansion business cases with the same rigor as a net-new deal — quantified ROI, not just “you’re already using it, so...”
- Managing a renewal and expansion pipeline with defined stages, accurate forecasting, and 30–90 day close windows on expansion opportunities
- Feeding signal back to Sales and Product on what’s driving expansion and what’s putting renewals at risk
- Contributing to the playbook for how Suzy retains and grows enterprise accounts
Skills
- 4–8+ years in B2B SaaS account management, customer success, or renewals-focused sales, with at least 2 years owning a quota-carrying book of mid-market or enterprise accounts
- Trained on value-based or solution selling — MEDDIC, Challenger, Command of the Message, Force Management, or equivalent — at a company that took it seriously
- Consistent net revenue retention (NRR) or gross renewal rate at or above target over the last 2–3 years — with receipts
- Experience managing renewal and expansion conversations across deal committees: you've had Finance push back on ROI, IT raise security concerns, and a champion go quiet — and you know what to do in each case
- Proven ability to build an expansion business case from usage data and business outcomes, not just relationship goodwill
- Comfortable owning a book with $2M–$8M+ in total ARR and individual account contracts from $60K–$480K+
- Startup or scale-up experience — you've operated without a dedicated renewals-ops team and made things work without a perfect process
- AI, data, analytics, or insights platform background — you've retained and grown accounts on a product that changes how customers make decisions, not just automates a task
- Managed accounts in CPG, retail, financial services, or technology verticals where brand and consumer insight are strategic
- Experience defending renewals against legacy vendors, budget scrutiny, or “we can do this ourselves” internally
- Foundational years at a large SaaS company (Salesforce, HubSpot, Qualtrics, Medallia, Veeva, Gong, Braze, Sprinklr, Amplitude, or comparable) where you learned renewal process and rigor before going upmarket or to a smaller company
Benefits
- Generous health, dental, and vision benefits for employees and their families
- 401K plan that vests immediately
- A friendly, fun, and collaborative work environment that allows for frequent exposure to executives
- The opportunity to make an immediate impact as a part of a fast-growing company
- OTE is uncapped
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