Note: The job is a remote job and is open to candidates in USA. Cortavo, Inc. provides all-inclusive managed IT solutions, including hardware, help desk support, cybersecurity, connectivity, and cloud services for small and mid-sized organizations. The Senior Account Manager will manage strategic customer relationships, drive retention and revenue growth, identify upsell and cross-sell opportunities, and lead account renewal activities while coordinating with internal teams to deliver strong client outcomes.
Responsibilities
- Meet sales targets and revenue goals + 90% RENEWAL RATE + $45,000 Monthly Hardware & Software Sales (Ramp up Plan TBD) + Minimum 1 customer REFERRAL per month + Minimum 1 REVIEW per month
- Leverage technical acumen to identify opportunities for cross-sell and upsell
- Conduct sales discovery sessions with existing accounts to capture relevant opportunity data for quote creation
- Deliver Cortavo solutions to decision makers
- Facilitate in the invoicing and collections process
- Create customer quotes and invoices for net new hardware or software purchases, projects, and hardware returns or requests as it relates to assigned accounts
- Partner with the engineering, service delivery, and project management teams to ensure client needs are addressed
- Assist with support escalation to ensure critical, business impacting issues are organized and resolved as quickly as possible
- Develop account plans and strategies as it relates to increased revenue growth
- Lead ‘Executive Business Review’ meetings to show customers the ongoing value of their Cortavo services
- Coordinate onsite client visits or lunches for local clientele
- Research contacts and accounts for firmographic data and collaborate with marketing on pertinent target messaging
- Provide consistent feedback to internal Company departments to improve processes
- Maintain accurate pipeline on a weekly basis
- Maintain updated knowledge of company sales offerings, products, and services
- Responsible for documenting activities, next steps, and status of accounts in Salesforce
- Meet customer renewal rate, reviews, and referral goals
- Lead 'Cortavo in Review' meetings to highlight the ongoing value and impact of Cortavo’s services throughout the customer’s agreement
- Prepare technical renewal discovery questions used in the Cortavo in Review renewal meetings to uncover upsell opportunity and solidify the renewal proposal to present to the customer
- Prepare and effectively sell the Cortavo renewal proposal and/or PowerPoint during renewal proposal meetings
- Progress renewals from open to closed won
- Document and update all renewal activities, next steps, contacts, and status of accounts in our CRM
Skills
- Bachelor's degree
- 4+ years of account management experience
- Experience with VIP and/or high MRR accounts
- Technical acumen for end user device sales
- Ability to effectively communicate and build rapport with C-level executives
- Excellent active listening skills
- Impeccable multi-tasking capabilities
- Ability to work well with others at the Company
- Exceptional verbal and written communication skills
- Ability to adapt and strong problem-solving skills
- Experience with all tools within the Company tech stack
- Valid driver's license
Benefits
- Employer-contributed health benefits
- Paid time off
- Company cell phone plan
- Hand-on mentoring allowing for personal development and company advancement opportunities
- Celebration events for team and Company successes throughout the year
- Flexible work from home options available.
Company Overview